Case Manager/Investigator

Monday through Friday; 8am to 5pm (subject to change)

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Associate Vice Chancellor ( AVC) for Campus Safety and Risk Management provides institutional oversight for the campus safety and risk management functions of the University, which includes the University Police Department; Environment, Health, and Safety ( EHS); Emergency Management and Planning; the Protection of Minors Program; and the Threat Assessment and Management Program.

This recruitment is for four (4) University Program Specialist positions. By applying, you will be considered for all four (4) positions: 20066945, 20066970, 20066971, 20066972

The Case Manager/Investigator is a critical member of a multidisciplinary behavioral threat assessment team ( BTAT). The BTAT is responsible for developing policies and procedures for the prevention of violence at UNC-Chapel Hill, including assessment of and intervention with individuals whose behavior poses a threat to the safety of the University. The BTAT is the body responsible for executing and operationalizing those policies and procedures. The BTAT includes members from University Police, OHR Employee and Management Relations, Student Affairs, Equal Opportunity and Compliance ( EOC)/Title IX, Counseling and Psychological Services ( CAPS), the Office of University Counsel ( OUC), and others. The Case Manager/Investigator will report to the Associate Director of Threat Assessment and Management and works integrally with partner units, including Student Affairs, Human Resources/Equal Opportunity Compliance and University Police. This position collects behavioral background information regarding individuals who may pose a threat of violence to present to and inform the decisions of the larger university BTAT. The position assists the BTAT and other university schools/units/departments in the development, implementation, and monitoring of intervention and management strategies in cases involving situations involving students, employees, and non-affiliates. The Case Manager/Investigator may provide on-call support, program support, and assist with prevention and outreach efforts. Primary duties include:

Collecting collateral information and conducting interviews to assist in conducting threat assessments and developing threat management and safety plans with individuals of concern and identified victims.
Providing timely and appropriate referrals to support services within the University and coordinate intervention plans through the use of and collaboration with various University and off-campus resources in order to minimize or resolve concerns.
Monitoring and tracking individual cases and progress to ensure compliance with recommendations, on-going assessment and to address new or emerging concerns as they arise.
Utilizing appropriate threat assessment tools and any other assessment tools necessary.
Providing guidance on safety planning for those identified as victims or potential victims of violence.
Providing comprehensive outreach and consultation services to faculty, staff and students using traditional in-person presentations, social media, and other creative multi-media efforts; collaborate with other campus offices to ensure coherent integration of messaging and education of the campus community.
Contributing to the development of prevention and outreach campaigns, including social media and web presence.
Ensuring all correspondence, notes, and action items are accurately documented.
Monitoring the appropriate and ethical assessment of data collected by and about individuals of concern in an effort to develop and maintain best practices.
Partnering with external community agencies and law enforcement, as appropriate.

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Experience in case management, investigations, and/or mental health. Strong oral and written communication skills. Data and records management skills.

Experience overseeing and conducting behavioral threat assessment investigations. Experience in conducting suicide, violence risk assessments and/or threat assessments and developing management strategies. Experience conducting training on topics such as suicide prevention, workplace violence prevention, domestic violence awareness, conflict management, classroom behavior management, and dealing with difficult students/employees. Demonstrated ability to identify problems and use sound judgment and reasoning to make crucial decisions autonomously. Ability to establish collaborative relationships with campus and community partners. Ability to work effectively and collaboratively as part of a cohesive multidisciplinary team-oriented environment.

Licensure: Threat Management Certification ( CTM) through the Association of Threat Assessment Professionals ( ATAP).

This is primarily a sedentary job involving extensive use of a computer and phone. The job does occasionally require travel to attend meetings and trainings.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.