Workday/HRIS Analyst

Brand:

At Coffee & Bagel Brands, our team has a common set of values that we call our Purpose & Heart. These are the behaviors that guide how we work, how we treat each other and how we treat our guests. Our goal is to create Bright Spots for each other and our guests every day. A Bright Spot is all about making someone's day and putting a smile on their face!

We are currently searching for an Workday/HRIS Analyst to join our team! The HRIS Analyst will be responsible for day-to-day support and system maintenance within Workday with a focus on HCM Data transactions, configuration and reporting. This individual will serve as a functional point of contact and escalation point for the HR/People Services team in response to incoming issues reported through our case management ticketing system. They will be responsible for documenting system processes and procedures and assist in guiding and training the end users across the organization.

This role reports to the HR Technology Manager and partners with them closely in support of dual functional HR teams, IT, and core business stakeholders across Bagel Brands and Caribou Coffee to ensure our HR technology solutions enable the business to move forward and deliver results.

We offer full benefits (Medical, dental, vision, HSA/FSA, disability, life insurance), 401k+ company match, self-managed PTO, tuition reimbursement, adoption assistance, EAP, and more! We are targeting $80,000 - $90,000 base salary with annual 10% bonus potential. This is a hybrid/remote position.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Provide support for production environment while partnering with HR Services team to investigate inquiries and develop detailed resolution for the end user as an escalation point.
• Responsible for researching Tier 2 type Workday HCM transaction questions received from the HR Services team. Partner with HR Services/HRIS team members to work through system issues.
• Process transactions in Workday in support of end users both in the Support Centers and in the field.
• Help maintain data integrity and accuracy in systems by running queries and analyzing data.
• Process improvement and solutioning of issues as they occur
• Process or assist with processing hires, job changes, terminations, organizational structure changes, assign location, supervisory, company, and cost center, and custom organizations to workers
• Apply creative thinking, individual initiative, and a call for action and urgency
• Assist in the review, testing, implementation, training, and communication of Workday biannual upgrades and/or off-cycle updates.
• Create documentation of enhanced processes, procedures, and results and assist in training coordination to appropriate audience using various modes of communication.
• Conduct regular audits of system security, processes, access, permissions, and approvals.
• Help support integrations and issue logs between Workday and other internal and external systems/vendors.
• Support and execute system reporting to provide reports, metrics and dashboards to business partners, managers and executives to utilize Workday analytically.

REQUIRED KNOWLEDGE, SKILLS & ABILITES:

• Strong communication, relationship building, and negotiation skills
• Ability to work both independently and collaborate in a team environment.
• Ability to handle highly sensitive data with integrity and discretion.
• Demonstrate strong analytical and relationship building skills
• Ability to work with all levels of the organization.
• Must be able to multi-task and juggle frequently changing priorities in a fast-paced environment.

EDUCTION / TRAINING / EXPERIENCE:

Required:

• 3+ years of experience in HR systems including report creation, data management, and executing advanced transactions
• Hands on configuration experience Workday HR Systems
• Workday Reporting capability and understanding Workday Organization data
• Experience in supporting internal HR clients
• Proficient Excel (pivot tables, v-lookup etc.) and analytical skills.
• Outstanding customer service and interpersonal skills

Preferred:

• Experience with benefit vendor files, error logs, research, and resolution.
• Bachelor of Computer Science, Human Resources or Business-related field.
• Experience managing compensation programs, workflows, and Workday processes.

Compensation Range:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Coffee & Bagel Brands reserve the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Coffee & Bagel Brands are committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Coffee & Bagel Brands makes employment decisions based solely on the basis of qualifications for the job.