Support Technician

We are seeking a responsible,
self-motivated student to staff our HSC IT support service desk, respond to
e-mail inquiries, process work tickets, run routine IT repairs on campus, and
help with special projects. The successful candidate will be assigned to work
directly with the IT Service Desk team.

DUTIES AND RESPONSIBILITIES:
* Plays an integral role as front-line staff
in the IT support operations of the UNM HSC campus by responding to and
troubleshooting email, online, and in-person inquiries
* Configures, manages and repairs computers,
printers, smartphones, and other devices used by faculty, staff and students
* Provides in-the-field assistance to users
with various computer hardware
and software issues
* Utilizes a central ticketing system to
communicate with colleagues and resolve issues in conjunction with
higher-level IT resources both centrally and within their assigned department
* Assists in maintaining inventory of
equipment and supplies

MINIMUM QUALIFICATIONS:
* Exceptional communication and customer
service skills with a strong work ethic
* In depth knowledge of Microsoft and/or Mac
OS software and services (including operating
systems and productivity software such as
Microsoft Office)
* Ability to evaluate and solve information
technology problems
* Ability to provide technical guidance and
training
* Skill configuring, troubleshooting and
repairing personal computer
hardware

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Preferred Qualifications:

• Strong analytical skills to
  help staff resolve technical problems
• Previous experience in an IT
  support environment
• Experience with Apple (Mac)
  operating systems and devices
• Genuine interest in information
  technologies and ability to manage the rapid pace of change that comes
  with that industry

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.