Operator-Emergency Communication Center FT, Nights

Prisma Health
United States, South Carolina, Columbia
Sep 11, 2024
Inspire health. Serve with compassion. Be the difference. Job Summary Answers and triages incoming EMS calls to appropriate area including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for the Emergency Department. Electronically documents all incoming phone and radio encounters accurately for PI purposes. Enhances communication between EMS personnel and appropriate clinical personnel under the supervision of nursing and Medical Control. Accountabilities * Answers incoming EMS radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.40% * Professionally communicates with all customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level,appropriate code activations, and patient placement. 30% * Accurately records patient data in Carepoint workstation and EMR. Records radio and phone conversations for PIpurposes.10% * Initiates alerts through Red Alert system for code activations. Updates alerts with required information when needed. 20% Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Education Job related course work beyond high school required Minimum Experience 3 years - Emergency Medical Services - field, dispatch, or hospital based experience In Lieu Of In lieu of 3 years of Emergency Medical Services, 5 or more years of experience in hospital or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered. Work Shift Night (United States of America) Location 10 Medical Park Rd Richland Facility 7001 Corporate Department 70019519 Midlands Communication Center Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.