Inside Sales Representative

Waste Pro, USA
United States, North Carolina, Arden
138 Tavistock Road (Show on map)
Oct 29, 2024
Waste Pro North Carolina 501 Tavistock-TAV SUMMARY OF Position: The Inside Sales Representative provides for the short and long term growth of WP revenues through providing over the phone customer service and sales support. ESSENTIAL JOB FUNCTIONS: 1. Understands business needs and expectations of the customers and provides relevant solutions 2. Ensures proper attention to every customer 3. Analyzes and understands the choices and capacities of the customer and suggest suitable products 4. Call prospective customers, explain details of the different products and services offered and initiate the sale 5. Achieves sales targets and improves goodwill of the organization 6. Responsible to close sales deals and achieve customer satisfaction 7. Uses Tower system to gather information, provides information, and/or update customer records. 8. Completes cross training with other departments to include Operations, Sales, and Billing. 9. Records details of sales transactions and submit reports to Sales Manager 10. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information. 11. Provides customer retention by providing high level customer service and offering alternatives to cancellation request. 12. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro. 13. Supports other service lines when required. WORK ENVIRONMENT: * Normal setting for this job is: Office Setting No CDL Required QUALIFICATIONS: * Education: AS/BA/BS degree in business, marketing, or equivalent experience. Related work experience can be substituted for educational requirements. * 1-2 years of sales/marketing/business development experience within the Waste Services Industry or business to business/managed services sector with heavy emphasis on the Commercial Sales Sector. Waste Industry experience preferred. * Demonstrated ability to apply consultative and solutions based selling skills. * Applied skills in negotiation, bid responses, contract management, forecasting and reporting. * Experience with sales generation, customer interaction, presentation, client interaction, negotiation, account management, forecasting, pricing, and sales closure. * Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills. * Professional demeanor and ability to function with the utmost honesty and integrity. * Must demonstrate a basic understanding of applied use of sales automation technology used in support of the sales process. * Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel. * Knowledge of the Waste Industry, competitors, and relevant external forces that influence the client's buying decision. * Well versed in problem solving, market research, financial/profitability analysis, pricing, and client relationship management. * Organized and intellectually able to eliminate sales obstacles through creative and adaptive approaches. * Must be prepared for travel within a defined sales area. * High degree of autonomy, yet team oriented with ability to work cross functionally within dynamic environment. Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the work day. * Properly licensed with ability to drive a motor vehicle. WORK ENVIRONMENT: Normal setting for this job is: Office Setting/Outside Sales. Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.