Tram Maintenance Manager

Under the direction of the Director of Tram Ops & Facilities Manager, is responsible for the supervision of all phases of tramway maintenance activity and the performance of journeyman level electrical and/or mechanical work.

JOB DUTIES

• After considering internal and external factors on a daily basis, determines whether to proceed with the tramway operation; is constantly monitoring factors affecting the safe and efficient operation of the tramway cars and the control center.
• Responsible for ensuring that the lift is operational for public transport during scheduled hours, and that all required maintenance and work is performed by staff and/or contractors in accordance with state and local operational codes, ANSI B-77 code and manufacturer's specifications.
• Ensures that maintenance personnel are available at all times during operation to the public of the tramway.
• Supervises the maintenance and repair work performed on the lift by subordinates and contractors, after troubleshooting and determining exactly what corrective work, methods, resources and budget are needed.
• Makes staff assignments; schedules staff work, takes into consideration ongoing operational needs, availability of staff, equipment, parts, etc.; checks quality of work performed, guides (and sometimes trains) work crew to project completion.
• Develops and maintains a preventative maintenance program and schedule for all tramway structures and systems; expedites all materials needed to do preventative maintenance or repairs.
• Manages and records the training of staff in standby operations, generator operations and rescue car lift evacuations; participates in emergency lift evacuation upon notification by the General Manager or Director of Tram Ops & Facilities Manager.

• Ensures that safety measures and equipment (i.e. harnesses, helmet, etc.) are taken/used at all times, especially when staff climb towers or ride on top of tram cars.
• Performs journey level electrical and/or mechanical work which includes troubleshooting, disassembling, repairing or rebuilding mechanical components or electrical systems; uses and supervises the use of tools per manufacturers' instructions and specifications.
• Is authorized to close the tramway operations due to adverse weather or operational conditions.
• Is authorized to deny tramway access to any person who is considered not fit, competent or dangerous to himself, others or to equipment.
• Assumes responsibilities of Director of Tram Ops & Facilities Manager during his/her absences.
• Ensures that subordinates are trained (including in emergency rope evacuation), equipped and fit to perform their duties. Constantly emphasizes the importance of customer service; monitors staff's provision of the same, correcting weaknesses or problems. Must ensure that all timecards or pay sheets are reviewed, signed, and submitted in a timely manner.
• Periodically reviews the operator's manual with each new and returning employee; records all training per the ANSI code. During operating hours, ensures the availability of at least one trained employee onsite to administer first aid.
• Expected to become familiar with all tram systems and normal operations. Performs basic trouble shooting of tram systems and records faults and bypasses per ANSI code.
• When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Tram Operator or Tram Attendant; on call during the regular tram operating season and will assist the General Manager when needed.
• Enforces operational and safety rules; keeps General Manager informed at all times regarding a condition or occurrence that may adversely affect the safety of the operation; monitors that all signs in the ramp area, safety equipment and rope evacuation equipment are in place.
• Performs other incidental and related duties as required and assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Extensive knowledge of the operation of aerial lift or tramway facilities, terminals and related equipment;
• Knowledge of common industry practices and considerations;
• Knowledge of maintenance and repair requirements; and applicable building, ANSI, OSHA and health codes.
• Ability to troubleshoot, disassemble, repair or rebuild systems and components of the facility and related equipment.
• Ability to make work assignments, check the completed work, and guide/train a maintenance crew in normal operating and crisis situations.
• Ability to function in a stressful environment.
• Ability to balance and prioritize operating needs and schedules with available time and skills of maintenance crew to get the job done efficiently and effectively.
• Ability to develop and maintain a preventative maintenance program/schedule and employee safety and emergency evacuation training program.
• Ability to make decisions on maintaining and repairing equipment, systems, and components.
• Ability to read and interpret tramway and lift blueprints, manuals, and warranty requirements.
• Ability to physically rope-evacuate passengers and self from cabin.
• Excellent communication and customer service skills.
• Ability to learn, understand and follow verbal and written instructions and directions.
• Ability to train staff in tram operations, emergency evacuation procedures, and basic customer service skills.
• Ability to learn, understand, and follow verbal and manual instructions, learn and function within ANSI codes.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)

• Five (5) years of experience in aerial tramway and /or ski lift operations and maintenance; to include two (2) years' work with electrical controls, hydraulics and wire-rope AND
• One (1) year Lead/supervisory experience, including scheduling and training subordinates in any environment.
• Current CPR/AED and first aid certificates.
• Current Rope access and/or Fall Protection certificate.

PREFERRED QUALIFICATIONS (education, experience, skills)

• Ten (10) years of experience in aerial tramway and/or ski lifts, gondola operations to include four (4) years' work with electrical controls, hydraulics and wire rope.
• Five (5) years lead/supervisory maintenance experience, including scheduling and training subordinates in any environment.
• Current CPR/AED and first aid certificates.
• Current Rope access and or Fall Protection certificate.