Regional Manager, Tribal Health/ AIAN

Comagine Health is seeking a Regional Manager to support the American Indian Alaska Native (AIAN) health care quality improvement program. In this role, you will provide supervision, mentorship, and coaching to Improvement Advisor teams. You will support your regional team in delivering consultative services to healthcare providers in an assigned region to improve health care quality. You will support your team with provider engagement, monitor activities and documentation, collaborate with subject matter experts, and assure activities align with provider priorities and the scope of work. You will establish collaborative relationships with community and tribal leaders, state and local partners, quality leaders and health care executives. You will get to support your team in building collaborative relationships with hospital, nursing home and outpatient clinics. You are accountable for ensuring your team successfully contributes to the AIAN contract deliverables for your region, ensuring your team services meet client and program participant standards, and achieving relevant performance metrics. This is a remote position. Preference will be given to candidates who reside in the Southwestern/Western regions of the United States. Ideal candidates will have senior-level quality improvement know-how and healthcare experience working with the American Indian/ Alaska Native population.

The contract is funded by the Centers for Medicare and Medicaid Services (CMS) to improve healthcare for American Indian and Alaska Natives. The goals for this project revolve around advancing health care quality in facilities operated by tribal communities and by Indian Health Service (IHS). The Regional Manager will oversee teams of improvement advisors and engage with tribal leaders, IHS area office and service unit leaders, and community partners to assess area and facility needs, identify facility priorities, and develop quality plans. The Regional Manager will understand contract aims, resources, and team structure. They will assure that improvement advisors have what they need to be successful, help them to overcome barriers, monitor activities and documentation for effective reporting, and work with other managers and program leaders to communicate successes and challenges.

• Master's degree in health care administration, public health, or a related field.
• Senior-level quality improvement know-how.
• Healthcare experience working with the American Indian/ Alaska Native population.

Competencies:

General

• Strong knowledge of the health care delivery system and health care quality improvement methods; competent understanding of assigned health care setting.
• Intermediate proficiency in analyzing health care data to identify trends, measure outcomes and inform decisions.
• Project management skills (planning, organizing and managing multiple projects simultaneously).
• Proficient supervisory and leadership skills, including performance management, mentorship of Improvement Advisor-level staff and change management and collaboration skills in a complex organizational structure.
• Proficient communication and collaboration skills, including ability to build relationships with health care providers, lead effective meetings, and represent the organization and program with significant clients, community partners and contractors.
• Strategic understanding of the levers to improve quality in provider settings, and demonstrated experience supporting facilities and systems in quality improvement initiatives.

Leadership

• Conducts a variety of personnel management activities, including but not limited to recruitment, selection, on-boarding, training, evaluation, and separation, according to Comagine Health policy and practice and in collaboration with SQI leadership and Human Resources.
• Delivers, or ensures delivery, of initial orientation and training (including review of direct reports' job descriptions), plus on-going training.
• Ensures availability of procedures, technology, and other resources necessary to conduct work activities; provides subject matter expertise as applicable.
• Provides timely, continuous recognition and feedback using objective, job-related data, and observations (including documented performance appraisals); timely initiates performance improvement opportunities in alignment with Comagine Health policy and practice.
• Develops and monitors professional development goals and objectives; assigns work and delegates authority appropriate for established, job-related duties, responsibilities, and qualifications.
• Develops, maintains, and enforces individual- and team-level performance expectations for deliverables; applies Comagine Health's general standards of conduct.

Some of what you'll do:

• Overseeing daily operations across multiple locations within the region.
• Ensuring operational efficiency and consistency in service delivery.
• Implementing process improvements to enhance productivity.
• Meeting contract performance targets.
• Develop and oversee implementation of projects related to the delivery of technical assistance, education, and training and/or stakeholder engagement.
• Set team expectations, assign tasks, and as appropriate also execute assigned tasks and/or phases of project plan.

• Recruiting, training, and mentoring provider service teams.
• Fostering a positive work environment and strong team dynamics.
• Conducting regular performance evaluations, regularly reviewing performance metric dashboards, and providing constructive feedback.
• In addition to the duties listed above, this position will also provide direct services to program participants as needed, including recruitment, consultation and technical assistance, training and subject matter expertise, partner convening and other duties.

• Building and maintaining strong relationships with key clients and partners.
• Ensuring high levels of customer satisfaction and addressing any issues promptly.
• Implementing strategies to improve customer service and retention.