Customer Service Rep

Mirion Technologies
United States, California, Irvine
2652 McGaw Avenue (Show on map)
Sep 11, 2024
Description Join Mirion in our mission to harness our unrivaled knowledge of ionizing radiation for the greater good of humanity. Dosimetry Services, a Mirion Medical Company, offers products and services that better the human condition by removing the worry of radiation from the daily routines of those who are occupationally exposed. Delivering Better Tools for Safer Workspaces. We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to Mirion clients, customers, and stakeholders. JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS Ensure customer issue is resolved from start to finish, following up with various departments and then the customer Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues. Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed. Ability to use multiple internal systems during the course of a day to provide quality customer service. Provide timely feedback to direct management regarding service failures or customer concerns. Mandatory overtime may be requested by management. Special projects as assigned. EDUCATION, KNOWLEDGE, & SKILLS Education & Knowledge Bachelor's degree in a science or science related field, preferred 3-5 years of experience in a fast pace demanding customer relationship environment. Some college courses. Experience in a manufacturing Customer Service environment (order management, shipping and delivery, new customer set ups, issue troubleshooting and resolution) Knowledge of Lean Process Improvement philosophy a plus Experience in an ERP order management environment a plus Skills Excellent interpersonal skills, commanding both strong verbal and written communication skills Strong attention to detail Exceptional cross-functional collaboration in a team environment Exceptional follow up and follow through skills Initiative to learn, apply, and grow new skills Excellent reading skills Strong problem-solving skills Strong listening skills Strong data entry skills with attention to detail Solid mathematical skills and/or ability to interpret invoices A positive, proactive customer satisfaction mindset and attitude Proficiency with common office software, such as Microsoft Office Suite; and hardware, such as a PC. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Physical Requirements The nature of this role is mainly sedentary, with long periods of sitting. However, light physical effort equal to lifting or moving of lightweight materials may be necessary Standing, bending, and reaching may be required Must occasionally lift and/or move up to 25 pounds Work Environment The noise level in the work environment is usually medium Exposed to any number of elements but with none present to the extent of being disagreeable Qualifications Education High School (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)