First Year Cares Retention Specialist

East Carolina University

$52,500 - $57,500

United States, North Carolina, Greenville

Sep 11, 2024

Posting Details

Position Information

Job Title	First Year Cares Retention Specialist
Position Number	921307
Vacancy Open to	All Candidates
Department	SAH Center for Student Success
Department Homepage	https://studentaffairs.ecu.edu/studentsuccess/
Advertising Department	STUDENT SERVICES OPERATIONS
Division	Student Affairs
Classification Title	Program Coordinator
Working Title	First Year Cares Retention Specialist
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.	$52,500 - $57,500
Position Location (City)	Greenville
Position Type	Non-Faculty
Job Category	Non-Faculty Staff Professional
Organizational Unit Overview	The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties	The Center for Student Success First Year Cares ( FYC) Retention Specialist is a unique and specialized position focused on serving a specific group of students identified through the First Year Assessment. The First Year Assessment is designed to collect feedback from incoming students about their past experiences and future expectations in order to make their transition to ECU as supportive as possible, with information being used to inform early outreach efforts and predict retention and persistence rates. This position blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development for reporting and maintenance of student cases, leadership in addressing factors which contribute to student attrition, and working to improve student success. This position coordinates the outreach process, support service engagement, and connection to divisional and / or university resources that contributes to holistic student success. This position becomes part of an identified students' First Year Cares Student Success Team, which provides collaborative support and coordinated communication to students as they move throughout their first year at ECU. This position will also work with other staff members to plan, host, and assess workshops, involvement events, and other outreach opportunities.This position must have the ability to work nights and weekends, as needed. First Year Cares Student Primary Support (45%) Meets regularly with First Year Cares students who have identified as having anxiety, stress, depression and experience loneliness. Serves as the liaison for providing information to the ECU CARES team and other Dean of Students case managers concerning students in need of behavioral intervention and support from Student Affairs professionals Creates necessary reports, assessment reviews, executive memos and other presentations related to the First Year Cares program and outcomes Provides case management for First Year Cares students to: Meet with students, faculty, staff, parents, and others, as needed Maintain detailed records within database Monitor the progress of student cases Communicate to stakeholders within a student case, as needed Gather appropriate information regarding students and individuals of concern for assessment and intervention. Center for Student Success & ECU Student Success Team Member (45%) Responds to, clarifies, assesses and triages direct, telephone, or electronic information from members of the university community (i.e., students, staff, faculty) concerned about First Year Cares student incidents of actual or potential violence, as well as self-reports or reports from others regarding students experiencing significant stressors to their success Provides information and seamless referrals to the appropriate resources, including law enforcement agencies, Student Affairs, People Operations, Success, and Opportunity, Student Health Services, the Center for Counseling and Student Development, the Office of Student Rights and Responsibilities, University Counsel, and the threat assessment team (UBCT) Develop and implement appropriate marketing materials and branded items that help promote FYC services Organize, coordinate, and assist in implementing student-focused events to support connection and engagement with the university Cultivates relationships with university and community resources and readily contacts resources on the behalf of students. Other Duties as Assigned (10%)
Minimum Education/Experience	Master's Degree; or Bachelor's Degree from an accredited institution and possess two or more years of experience Demonstrated ability to build positive and effective relationships across the campus and within the community; Demonstrated knowledge of legal issues in higher education; Experience interacting with the public, parents, students, staff, and faculty. Excellent written and verbal communication skills;
License or Certification Required by Statute or Regulation	None
Preferred Experience, Skills, Training/Education	Possess two or more years of higher education experience specific to services supporting college students. Excellent problem solving and conflict resolution skills; Strong organizational and administrative skills, and interpersonal communication skills; Ability to thoroughly document conversations and actions regarding case management; Team building skills; Ability to work independently with minimal supervision, manage multiple tasks, and provide exemplary customer service
Special Instructions to Applicant	East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents: Curriculum Vitae Letter of Interest List of Three References (noting contact information) Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant	In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date	09/11/2024
Open Until Filled	Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins	09/25/2024
Rank Level
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/74868
AA/EOE	East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.