Collection Representative (King of Prussia)

Primary Responsibilities

Ensure the timely and accurate completion of home infusion insurance billing, resubmits and cash collection through effective patient, referral and carrier interface. Assist customer service representative (CSR)withqualifying new orders. Resolve disputes in billings and when needed, initiate the collection process through telephone contact, letters, ect.

Location: King of Prussia, PA (in person)

Hours: M-F 8:30a-5p

Essential Functions

Verify the accuracy of billing information received from CSRrsquo;s and assist in obtaining additional information required before claims processing. Interface with payers, patients, family and healthcare professionals to obtain claim preparation information. Post payments and identify credits and write offs. Process credits and write-offs with Managerrsquo;s approval. Review payment denials and claim rejections, research and resubmit where appropriate. Interaction with co-workers, visitors and other staff consistent with the core values of the Hospital.

• Accurately amp; timely posts all cash, checks, credit cards and electronically transferred funds to patientrsquo;s accounts.
• Balances to daily batch deposits
• Assist in the month-end closing by ensuring all appropriate information is posted to the A/R within the allotted time frame.
• Month-End Reports Daily Cash Receipts Daily Cash Journal
• Researches unidentified payments for proper posting or return to the payer
• Completes required number of transactions per day/week/month based on performance guidelines
• Works in an efficient and cohesive group environment
• Supports group and management efforts
• Be willing to cross-train and fill-in in other areas within the department
• Supports and actively participates in initiatives designed to improve individual and organizational performance

The Collections Representative is responsible for daily remit processing, reconciliation, and analysis of payment activity between the bank lockbox, daily deposits, and payment application system. This position will act as a liaison between the department, financial reporting team, front end Registration, Patient Financial Services, and other departments regarding cash/payment related inquiries. This individual will ensure all workflow items are completed within the set turnaround time within quality expectations.

• High school diploma or equivalent. Some college experience desirable.
• Minimum 5 years experience in healthcare/insurance billing and collections.
• Familiarity with computer based billing and collection systems.
• Strong organizational and verbal and written communication skills.
• Excellent problem-solving skills. Ability to work independently.