Executive Director, Pharmacy

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Fortrea Patient Access is a portfolio company of Arsenal Capital Partners, a private equity firm specializing in market-leading franchises in the healthcare and industrial sectors.

We are a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years.

Further advanced by its recently expanded non-commercial specialty pharmacy, FortreaRx, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

We are seeking an experienced and visionary Executive Director of Pharmacy Operations to oversee the efficient and effective operation of our non-commercial Patient Assistance Pharmacy. The ideal candidate will possess a strong background in pharmacy operations management, experience in managing a remote work force, a proven track record of driving change and operational excellence, along with a strategic mindset to lead our team to success.

Responsibilities:

• Develop and implement strategic plans to optimize the efficiency, accuracy, and quality of the non-commercial Patient Assistance Pharmacy operations.

• Provide leadership and direction to operational teams, including pharmacists, pharmacy technicians, fulfillment specialists, and customer service representatives, both on premises and remote.

• Establish and monitor key performance indicators (KPIs) to measure operational performance and identify areas for improvement.

• Collaborate with cross-functional teams, including hub operations, human resources, IT, finance, and sales / account management, to ensure seamless integration and alignment of operations with overall business objectives.

• Lead process improvement initiatives to streamline workflows; improve productivity and efficiency; reduce costs; and enhance client satisfaction.

• Oversee inventory management processes to minimize stockouts, optimize inventory levels, and ensure compliance with regulatory requirements.

• Develop and implement policies and procedures to maintain regulatory compliance and uphold industry standards.

• Participate with commercial teams, account management, and hub operations in regularly scheduled Client Quarterly Business Reviews.

• Foster a culture of continuous improvement, innovation, and accountability within the operations team.

Education and Experience:

• Required Education and Licensure: BS/PharmD and RPh license

• Minimum of 15 years of progressive leadership experience in pharmacy operations with at least 5 years in a senior management role are required. Experience in specialty pharmacy preferred or retail pharmacy with direct responsibility in multiple stores or locations is required.

• Strong understanding of pharmacy operations, including prescription fulfillment, inventory management, and regulatory compliance. Experience in cold chain operations preferred.

• Proven track record of driving operational excellence, process improvement, change management, and cost optimization initiatives.

• Excellent leadership, communication, and interpersonal skills, with the ability to train, coach, motivate and inspire teams to achieve goals.

• Strategic thinker with the ability to translate vision into actionable plans and initiatives.

• Demonstrated ability to navigate complex regulatory environments and ensure compliance with state and federal regulations.

• Experience working with pharmacy management systems and other technology solutions to enhance operational efficiency.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Commitment to maintaining the highest standards of quality, safety, and customer service in pharmacy operations.

Must live within commuting distance and be able to work on site in our Lake Mary, FL pharmacy. Some travel required for leadership team meetings.

Benefits: All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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