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Hourly - Customer Service Representative

University of Texas System
$20.00 / hr
United States, Texas, Austin
210 West 7th Street (Show on map)
Sep 11, 2024
FLSA Status Nonexempt Earliest Start Date Immediately Salary $20/hour Hours per Week Up to 19.5 hours per week Hiring Department Texas Medical and Dental Schools Application Service Required Application Materials A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor. About Us About UT System For more than 140 years, The University of Texas System has improved the lives of Texans - and people all over the world - through education, health care, and research. The System consists of nine academic institutions, five health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 116,000 faculty, health care professionals, researchers, support staff, and student workers. The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System's fourteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do. To that end, UT System Administration embraces state laws on military and former foster children employment preferences. About Texas Medical and Dental Schools Application Service The Texas Medical and Dental Schools Application Service (TMDSAS) is the central application processing service for applicants to all public dental, medical, podiatry, and veterinary schools in the state of Texas. Purpose of Position Provide support to current and prospective applicants, health professions advisors, and evaluators accessing TMDSAS portals via phone, TMDSAS Application Portal Instant Messages, and email. Essential Functions Answer incoming calls from customers and assist with their inquiries and concerns Provide accurate information about our services to customers Address and resolve customer complaints and issues in a timely manner Document customer interactions and escalate issues to appropriate team members as necessary Meet customer service goals and metrics set by the organization Other duties as assigned Knowledge, Skills & Abilities Strong communication skills, both verbal and written Punctuality and reliability Ability to adapt and work collaboratively with team members as priorities change Excellent problem-solving skills and teamwork Ability to maintain strict security and confidentiality standards Required Qualifications High school diploma or GED Basic computer skills and experience with Microsoft Office suite Preferred Qualifications Some college is preferred Prior experience in working with students or admissions office Proven record of excellent organizational, time management skills Prior experience working with sensitive student records Working Conditions Work is performed in an office environment. Uses personal computer and standard office equipment. Role will begin in-office with a possible transition to a hybrid (remote & office presence) work schedule. Additional Information This position is not eligible for employee benefits including, but not limited to, insurance, leave, holidays, and longevity pay. For information about eligibility, visit Active Employees Eligibility https://www.utsystem.edu/offices/employee-benefits/insurance-0/eligibility. EO/AA Statement The University of Texas System Administration is a federal contractor committed to providing equal employment opportunity for all qualified applicants and employees in all terms and conditions of employment. U. T. System will provide equal employment opportunity to all qualified persons and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, pregnancy, religion, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal or state laws. For information on accommodations for individuals with disabilities, please contact the Office of Talent and Innovation at oti@utsystem.edu.