Welcome Center Concierge - Cape Ann YMCA

The Cape Ann YMCA is currently seeking an energetic and social individual for a part time position at the Member Services Welcome Center.

This individual is responsible for managing the needs of the welcome center including offering friendly, caring support to members and guests as they get connected to our many membership and program offerings, answering questions, providing tours, and updating membership information.

If you enjoy a fast paced, highly relational environment and are looking for an opportunity to promote youth development, healthy living and social responsibility in your community, we invite you to apply!

Essential Functions:

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  Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.

  
  
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  Interviews and/or tours prospective members; sells memberships.

  
  
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  Builds relationships with members; helps members connect with one another and to the YMCA.

  
  
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  Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

  
  
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  Applies all YMCA policies dealing with member services.

  
  
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  May monitor the locker rooms as required and respond to emergencies as necessary.

  
  

In addition to quality work environment our YMCA offers competitive salaries, benefits and professional development opportunities including;

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  Free YMCA membership and employee discounts on programs.

  
  
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  Paid training and development.

  
  
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  Advancement and growth opportunities within our seven YMCA locations.

  
  
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  Retirement fund with company contribution.

  
  

• Must be at least 16 years of age.
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  Excellent interpersonal and problem-solving skills.

  
  
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  Ability to connect with people of diverse backgrounds.

  
  
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  Previous customer service, sales, or related experience.

  
  
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  Basic knowledge of computers.

  
  
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  The hours available are varied, we have weekday afternoons and weekends.

  
  

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.