Member Account Analyst

Category:

Call Centre & Customer Service

Employment Type:

Contract

Reference:

BH-375159

Summary: Hybrid - mostly remote - must be local - pay 21-24 per hour

The Member Account Analyst will assist the Membership Process & Services department with various efforts. Tasks may include, but are not limited to, processing Member accounts, cleanup of outdated Member accounts, inbox support (unlocked/resetting passwords, Member questions, etc.), assist with DocuSign/non-Member account set up, generation of weekly reports as well as supporting Members with requests coming in from the Membership Management Community and Annual Recertification in relation to CAM additions and removals, Subaccount management, and Contact Manager role set up.

Essential Functions / Job Responsibilities:

• User and account set up and clean up
• Assist with annual certifications of member and account information
• Assist the membership team with the processing of application information, as necessary
• Identify, gather, organize and track member-related documentation
• Process, monitor and follow up with members regarding the accuracy of submitted information
• Create and update process documentation
• Produce reports to track and monitor data as required

• 4-year college degree or equivalent work experience
• Ability to gather and analyze data from multiple information technology sources
• Strong communication skills, both written and verbal
• Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
• Familiarity with Microsoft Office, especially Word and Excel

• Experience with records management using a database application
• Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer
• Salesforce experience