Customer Service Advisor

• The Division of Enrollment Management mission is serving incoming, current and alumni students, including parents through coordinated efforts between Admissions, Financial Aid, Scholarships, Record and Registration and other support organizations with the goal in achieving individual student success.
• We are seeking an energetic and personable student to support our Contact Center operations team where students and customers are assisted through inbound calls, live-chat, and instant messaging to answer diverse questions and provides accurate guidance in real time with the highest degree of customer service.
• This position offers a unique perspective and insight into important services and operations the University provides to assist students in their success and retention.
• Students will be trained on live-chat, inbound calls and other operational tools such as Banner, OnBase, Oracle RightNow (live-chat) and MS Teams to assist students.
• Students must be achieving Satisfactory Academic Progress and awarded Federal or State Work-Study for the 2023/2024 aid year.
• Seeking students available to work 12-16 hrs./week, during the fall and spring terms, and availability to work over the summer and two weeks prior to the start of spring term.
• Complete FAFSA yearly in December.

Equivalencies not found for this position

• Candidate should have prior experience with customer
  service, providing high level of customer service with each interaction
  with excellent communication skills.
• Demonstrate the ability to show empathy, patience, active listening,
  positive attitude, and desire to help fellow students and customers
  achieve positive outcomes.
• Enthusiasm for learning new material quickly and
  efficiently in a fast paced, but fun environment.
• Good computer Skills: Knowledge of computer programs
  such as Excel, Microsoft Word, UNM programs and services like MYUNM and or
  experience in group chat.
• Basic typing skills preferred, with the ability to
  write effectively.

Overall, the ideal candidate for this job should be
customer-focused, have excellent communication and interpersonal skills, be a
problem solver, a team player, ability to multi-task, and demonstrate a strong
work ethic.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.