Manager, Professional Services

At Mimecast, we are seeking a skilled and experienced Manager, Professional Services to join our leadership team. As a Professional Services Manager, you will play a crucial role in leading and overseeing a team of fast paced, and highly skilled professional consultants to achieve departmental and organizational goals. Strong leadership, communication, and problem-solving skills will be instrumental in driving operational excellence and fostering a positive work environment.

What You'll Do:

Team Leadership:

• Set clear performance expectations, establish goals, and provide regular feedback to team members to ensure individual and team success.
• Foster a collaborative and inclusive work environment, promoting open communication, teamwork, and a positive culture.
• Lead by example, demonstrating a strong work ethic, integrity, and professionalism in all interactions.

Operational Management:

• Manage day-to-day operations of the team, ensuring smooth workflow, timely completion of tasks, and adherence to established processes and procedures.
• Monitor team performance metrics and key performance indicators (KPIs), identifying areas for improvement and implementing strategies to enhance productivity and efficiency.
• Collaborate with cross-functional teams to optimize processes, drive process improvements, and deliver high-quality results.
• Identify and resolve operational challenges, escalating issues as necessary to ensure effective resolution.

Performance Management:

• Conduct regular performance evaluations and provide constructive feedback to team members, addressing areas of improvement and recognizing achievements.
• Identify training and development needs, coordinating and facilitating training programs to enhance the skills and knowledge of the team.
• Proactively address performance issues and implement corrective measures when necessary, ensuring adherence to company policies and standards.

Stakeholder Management:

• Build and maintain strong relationships with internal and external stakeholders, ensuring effective communication, collaboration, and alignment of objectives.
• Collaborate with senior leadership and other departmental managers to drive cross-functional initiatives and achieve organizational goals.
• Serve as a point of escalation for customer issues, working closely with the team to resolve complex or sensitive matters in a timely and satisfactory manner.

Budget and Resource Management:

• Assist in the development and management of budgets, ensuring efficient utilization of resources while maintaining financial targets.
• Monitor resource allocation, workload distribution, and capacity planning to optimize team performance and meet service level agreements (SLAs).
• Provide input and recommendations on resource requirements, including staffing levels, skills, and tools necessary to support team objectives.

What You'll Bring:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in a managerial or supervisory role, preferably in a similar industry or field.
• Strong leadership abilities, with the ability to inspire and motivate a team to achieve exceptional results.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.
• Solid organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Analytical mindset, with the ability to identify trends, analyze data, and make data-driven decisions.
• Sound knowledge of operational processes and best practices.
• Proficiency in relevant software applications and tools.

What We Bring

At Mimecast, we offer more than just a job; we provide a pathway to a rewarding and fulfilling career. Joining our team means gaining access to a vibrant workplace culture that fosters innovation, collaboration, and continuous learning. With opportunities for professional growth and development, along with a supportive environment that values diversity and inclusivity, Mimecast empowers individuals to thrive and make a meaningful impact in the rapidly evolving world of cybersecurity and cloud technology.

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DEI Statement

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.