Premium Finance Collections Specialist

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, and 2023
• Top Workplaces USA national award in 2022, 2023, and 2024
• Newsweek's America's Best Banks 2023, and 2024
• U.S. News & World Report's Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

This position will help to nurture profitable program entity relationships such that customers value our Premium Finance services and we achieve superior, sustainable financial returns. The person serving in this role will work primarily with insurance carriers and agents to recover unearned premiums and deficiency balances associated with canceled accounts. This position requires strong negotiation and dispute resolution skills as well as persistence, professionalism and organization in follow-up communications. A successful Collections Associate resolves sensitive issues while maintaining respect for all parties involved.

Job Duties:

• Understand the requirements and process for the issuance of the cancellation notices and reinstatement requests.
• Act as first line of contact for assigned portfolios.
• Develop General Agent and Carrier relationships to facilitate collection efforts and tactfully encourage representatives to facilitate the prompt return of unearned insurance premiums.
• Maintain the financial integrity of accounts in assigned portfolio by maintaining complete and detailed records of transactions.
• Communicate internally with management, customers, Account Executives and Sales Executives as appropriate. Immediately alert manager regarding any problem accounts and meet regularly until resolved.
• Initiate and follow-up on a high volume of outbound telephone and email communications to insurance agents/brokers and carriers.
• Respond to inbound calls in a polished and professional manner.
• Effectively and respectfully respond to internal/external customers regarding billing questions and problems.
• Effectively manage charge-off accounts.
• Provide a month end problem account and Aged Trial Balance report to Manager for review and submission to Corporate.
• Coordinate with appropriate departments and personnel to analyze and resolve problems.
• Develop and maintain knowledge of tools used by our Customers, including our website, eForms, email reports and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
• Comply with Internal Audit standards.
• Be knowledgeable of Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
• Provide excellent service to all customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
• Will provide provide backup and support for other associates as needed.
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Associate's Degree or equivalent work experience.
• Strong customer service skills
• Detail-oriented
• Good organizational skills
• Problem-solving and conflict resolution skills
• Strong negotiation skills
• Strong verbal and written communication skills
• Proficiency in Microsoft Word, Excel and Outlook
• Knowledge of insurance or finance
• Team player.

Basic Qualifications:

• Associate's Degree or equivalent work experience.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.