Pharmacy Manager, Front End

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Pharmacy Manager, Front-End

Non-Commercial Specialty Pharmacy

Lake Mary, Florida Onsite

Fortrea Patient Access is a portfolio company of Arsenal Capital Partners, a private equity firm specializing in market-leading franchises in the healthcare and industrial sectors.

We are a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years.

Further advanced by its recently expanded non-commercial specialty pharmacy, FortreaRx, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

Come and be part of our exciting growth in winning the market in a Pharmacy Manager, Back-End role. We believe in our employees and their growth. You'll have the opportunity to achieve success in your professional development in our inclusive and diverse environment - take your career to new heights with your hard work and contributions.

The Front-End Manager is responsible for overseeing the day-to-day operations of the front-end staff, ensuring exceptional customer service, and managing workflow processes. This role involves supervising staff, optimizing operational efficiency, ensuring regulatory compliance, and maintaining a patient-centric approach. The Front-End Manager plays a crucial role in supporting the pharmacy's overall success by ensuring smooth operations, managing inventory, and fostering a positive work environment.

Key Responsibilities:

Team Leadership:

• Supervise, train, and mentor front-end staff, including pharmacy technicians and customer service representatives.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage scheduling, ensuring adequate staffing levels during all shifts.

Operational Management:

• Oversee the daily operations of the front-end, including intake, prescription processing, pharmacy verification and call center operations.
• In conjunction with the PIC, ensure that the pharmacy team adheres to standard operating procedures (SOPs) and regulatory requirements.
• Implement and monitor workflow processes to optimize efficiency and reduce wait times.

Customer Service:

• Ensure high levels of customer satisfaction by addressing patient inquiries, resolving issues, and providing personalized service.
• Foster a patient-centric environment where patient needs are prioritized and handled with care and empathy.
• Oversee the handling of sensitive patient information in compliance with HIPAA regulations.

Compliance and Quality Assurance:

• Ensure compliance with all federal, state, and local regulations governing pharmacy operations.
• Conduct regular audits to ensure adherence to quality standards and operational protocols.
• Manage and respond to any discrepancies or incidents related to front-end operations.

Collaboration and Communication:

• Collaborate with pharmacists, pharmacy technicians, and other healthcare professionals to ensure seamless operations.
• Communicate effectively with the back-end team to ensure timely and accurate prescription processing.

Reporting and Analysis:

• Track and report key performance metrics related to front-end operations.
• Analyze data to identify areas for improvement and implement corrective actions as needed.
• Prepare and present reports to upper management on front-end performance and patient satisfaction.

Qualifications:

Education:

• RPH or PharmD
• Experience:
• 8-10 years of experience in a specialty pharmacy, with at least 2 years in a management role.

Skills:

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficient in pharmacy management software and other relevant technology.
• Knowledge of pharmacy regulations, HIPAA, and healthcare compliance.
• Ability to multitask and manage time effectively in a fast-paced environment.

Attributes:

• Detail-oriented with a focus on accuracy and quality.
• Patient-focused with a commitment to delivering exceptional service.
• Problem-solving skills and the ability to handle challenging situations with professionalism.

Benefits: All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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