Director of Health, Patient Experience

Ipsos-Insight, LLC
United States, D.C., Washington
2020 K Street Northwest (Show on map)
Oct 29, 2024
The role of Director is integral to supporting the US Public Affairs Health team's continued business growth, with a primary focus on expanding our presence in the public healthcare sector, particularly within federal markets such as Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, the Department of Veterans Affairs as well as other related agencies, not-for-profit and academic research organizations. The Director will also play a crucial role in advancing existing client relationships in coordination with project teams. Specific responsibilities include but are not limited to acting as a program manager and project executive for research projects, guiding day-to-day team activities to ensure high quality and timely delivery of program requirements. The candidate should also be willing to actively lead business development efforts, including federal pipeline development, capture planning, proposal writing, and relationship building. The Director must have a working knowledge of research methodologies and client areas of interest including quantitative and qualitative research measures. The ideal candidate is one who has proven experience in leveraging their market research or professional services expertise in a business development and growth capacity. The role requires an independent, self-starter with a consultative selling style who is capable of building positive and collaborative working relationships with clients and colleagues and that has institutional knowledge of the healthcare industry. KEY RESPONSIBILITIES Leading teams involved in study implementation, including survey design, fielding, data analysis and reporting to guarantee client satisfaction. Cultivate and reinforce client relationships by understanding their business objectives and delivering exceptional client service. Build new client relationships and manage current business with a primary focus on federal markets within the healthcare sector. Manage all facets of the business development process, from prospecting and qualifying to negotiating and closing projects. Maintain a deep understanding of Ipsos' products, services, and trends in the market research industry. Manage relationships with partner organizations including large businesses, small businesses, SDVOSBs, and more. Contribute to thought leadership activities. REQUIRED SKILLS AND EXPERIENCE Minimum of 5 years of experience, with a proven track record in generating new business and expanding existing business. Master's degree in Health Services, Public Health, Health Management, Public Policy, or a quantitative social science discipline. Ability to manage multiple tasks simultaneously while maintaining a strong client service orientation. Experience leading research and advisory services for federal clients in the healthcare space. Experience working with veterans, active-duty military personnel, and their families is highly preferred. Experience in a market research, agency, consulting, or other professional services organization is preferred. Proficient in new business development skills: prospecting, qualifying, presenting, needs assessment, and the ability to close business. In-depth knowledge of the market research industry. Ability to propose solutions and products tailored to clients with custom needs. Self-motivated, high-energy individual with excellent communication skills (verbal and written), strong listening abilities, and effective presentation skills. Proficient in MS Office suite (Word, PowerPoint, Excel), sales reports, and CRM systems. Periodic domestic travel required. If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $105,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos \| US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AE1 #LI-Hybrid