Dir IT User Support Services
Ann & Robert H. Lurie Children's Hospital of Chicago | |
vision insurance, parental leave, paid time off, paid holidays, tuition assistance, 403(b) | |
United States, Illinois, Chicago | |
Sep 12, 2024 | |
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Job Description General Summary of Position Responsibility: This position in collaboration with the Sr. Director of Technology Engineering and Service Delivery is responsible for Lurie Children's Information Technology User Support Services strategy and execution. Teams reporting to the director include the Lurie Children's Client Technology Services team: Citrix, Field Services, Integrated Solutions Engineering, M365 and Service Desk. This position is responsible for the effective management and development of a diverse (exempt, non-exempt, customer service, technology specialists) workforce. This position provides leadership in the establishment, and attainment of service level objectives and development of detailed plans to address or enhance existing and new services as well as quality improvement initiatives. Additionally, this role will be responsible for the delivery method of services and the recommendation, management, and operations of managed services. Essential Job Functions:
Knowledge, SKILLS, and Abilities:
Education Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits:
There's a Place for You with Us At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: candidatesupport@luriechildrens.org |