Group Rooms Coordinator

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Review group blocks for cutoff date extensions and ensure the group blocks are created and monitored correctly prior, during, and after event dates.
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors - and contact the caller of the reservation or group contact accordingly to obtain and verify information.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
• Complete Group Pickup Report after group's departure.
• Attending weekly group pick-up meetings.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Take in-house reservations calls from customers and OmniRez agents requesting property assistance and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez Helpdesk Supervisor.
• Assist in completing all email reservations.
• Research and charge for all no-shows, cancelations, and deposits.
• Report to the Reservations Manager and the Director of Revenue Management.
• Perform other duties as necessary.

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Opera ORS, and Opera PMS (strongly preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills - while working in a fast-paced environment.
• Ability to multi-task while working on up to 50-60 future groups.

Pay: $22.00/hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com