Customer Experience Manager - Connected Services
PACCAR | |
paid time off, paid holidays, sick time, tuition reimbursement, 401(k) | |
United States, Texas, Lewisville | |
Sep 12, 2024 | |
Company Information PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business. Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today! Division Information PACCAR's Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector. The Role/Team Global Connected Services is responsible for revolutionizing the PACCAR vehicle ownership experience through the development of innovative services delivered to connected-enabled vehicles. The Customer Experience Manager works with Kenworth, Peterbilt, PACCAR Parts and the aftersales teams to ensure an exceptional customer experience when working with PACCAR digital products and services. As Customer Experience Manager, you'll oversee and improve all aspects of the customer's digital journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You will work closely with customers, dealers and other PACCAR divisions to collect data and insights to improve the way customers perceive and value our services. This position is located in Lewisville, TX. This is an individual contributor position. Job Functions/Responsibilities
Qualifications
Education/Training
PACCAR Benefits As a U.S. PACCAR employee, you have a full range of benefit options including:
Diversity & Inclusion PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement. PACCAR's IT Division promotes Diversity and Inclusion through mentorship, events, celebrations, and affinity groups. The IT Division has an active Diversity Council and supportsinitiatives and activities for all. PACCAR supports women through the PACCAR Women's Association (PWA), Women in Trucking, and Women in Technology International (WITI). Educational awareness programs such as Unconscious Bias, Male Allyship and Inclusive Leadership are just a few of many trainings offered. PACCAR is a supporter of PRIDE and celebrates many different multi-cultural events. Additional Job Board Information PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. #LI-MK1 |