Inside Sales Support Representative

Location:

In particular, you will:

• Works with outside sales team to maintain and grow the existing customer base, including:

  • Maximize account retention through proactive and frequent customer contacts and rapport development.

  • Secures and maintains customer contact relationships with key decision makers, buying influencers and users of products within each assigned account.

  • Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.

  • Maximizes Airgas "Wallet Share" of existing account base through selling the complete portfolio of Airgas products and services.

  • Responds to and solves customer complaints by deploying the necessary company resources

  • Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.

  • Takes a lead role in identifying, analyzing and solving service issues.

  • Establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.

• Collaborates with Account Managers in developing and executing plans to improve Airgas market share within the assigned sales territory.

• Maintains a leadership role in delivering sales service. Provides direction as required to other Airgas associates such as market information, pricing strategies, product information or customer information.

• Works closely with local Branch managers to assist in promoting sales and customer management through retail store locations within assigned geographical area

• Supports all local, national and regional sales initiatives such as bulk gas sales, safety sales, specialty gas sales, Brand Strategy Management and others that are or may be defined

• Develops and maintains positive work habits that are conducive to sales and profitability growth, including:

  • Strategizing daily with assigned Account Managers and completing required field visits with each.

  • Achieving department goals on phone time, outbound calls, and other KPI's.

• Other duties/projects as may be assigned.

• A high school diploma or equivalent.

• Prior customer service and/or inside sales related experience required.

• Prior experience with SAP preferred.

• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

• Ability to work independently and under some pressure to meet deadlines.

• Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners.

• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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