Service Sales Manager

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are looking for a Service Sales Manager to join our Americas Industrial Measurements team at Vaisala Inc. located in Burlington, MA. Step into this pivotal role as a Service Sales Manager, where you will spearhead the growth of our Americas service offerings through innovative sales and marketing strategies.

Why join us?

Play a crucial role in the fast-paced, innovative industry by managing and growing key accounts, all while embracing the flexibility of hybrid work based in our Burlington, MA location, which features a state-of-the-art calibration facility.

What's your role?

You will be part of our Americas Industrial Measurements Sales team, made up of dedicated technical sales professionals. In this role, you'll collaborate with key stakeholders such as Marketing, Sales teams and Life Cycle Services for strategic planning and enhancing service offerings. You will report to Yani Bettencourt, Vice President, Industrial Measurements, Americas.

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  Establish and execute an outreach process to the customer installed base to boost revenue from services, upgrades, calibrations, repairs, training, and spares.

  
  

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  Establish competitive market pricing in the Americas.

  
  

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  Provide comprehensive support for After Sales inquiries and promote service offerings.

  
  

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  Work closely with Life Cycle Services leaders and sales teams to enhance service offerings, develop effective channel partners, and secure repeat business.

  
  

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  Educate sales and channel partners on service offerings and contribute to messaging strategy with marketing teams.

  
  

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  Regularly analyze data through reports and dashboards to track progress, adjust strategies, and provide updates to management.

  
  

Key Performance Indicators (KPIs): The effectiveness of the Service Sales Manager will be evaluated based on the following metrics:

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  Size of Opportunity Pipeline: Total amount, monetary value, and probability of potential service sales within the pipeline.

  
  

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  Activity Metrics: These include the frequency and quality of quoting and the acquisition of new service customers.

  
  

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  Sales Performance: Service Sales revenue achieved against targets.

  
  

What will you bring?

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  Bachelor's Degree with a minimum of 3-5 years of experience in service and solution sales, or related fields such as HVAC, environmental monitoring systems, and measurement sensors.

  
  

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  Experience with recurring revenue models and customer retentionis highly beneficial.

  
  

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  Proficient understanding of technical documentation and the ability to manage long-term, independent projects.

  
  

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  Commitment to continuous learning with the capacity to maintain expert-level knowledge of market trends, products, and applications.

  
  

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  Possess an entrepreneurial mindset, excel in collaborative environments, and maintain a strong focus on customer satisfaction.

  
  

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  Proficiency in Microsoft Office Suite, CRM tools such as Salesforce.

  
  

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  Ability to travel up to 50%.

  
  

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  An equivalent combination of education and experience will also be considered.

  
  

For additional informationplease contact Yani Bettencourt, Vice President, Industrial Measurements, Americas. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment processconsists of 2 or 3 meetings, including a discussion with the team membersand a case assignment / aptitude assessment.

Ready to take every measure for the planet? Apply at the latest on October 28th, 2024 via the application form.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).