Manager Patient Care Operations - Ambulatory Primary Care (Uptown & 6th floor Deming)

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Manager of Patient Care Operations collaborates with the Director/Administrator within designated areas of responsibility to manage patient care operations and ensure the delivery of excellent patient care. They work with the leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision. They understand and integrate into the delivery of patient care the needs of the neonatal, pediatric, adolescent, and adult patient in regards to their growth and development process. The Manager of Patient Care Operations actively supports the continuous improvement in safety, quality, and customer service, through behavior modeling and by provision of work environment conducive to attaining these goals.

Essential Job Functions:

• Works with the department leadership team, manages daily operations to ensure the highest quality care, patient satisfaction, regulatory compliance and patient safety:
• Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery.
• Develops, implements, and monitors the effectiveness of operational processes and procedures.
• Leads process improvement initiatives to ensure high quality outcomes.
• Ensures effective scheduling and staffing of staff.
• Oversees payroll/time reporting process ensuring proper pay for staff, compliance with policies, and approval of overtime and incentive programs.
• Serves as a clinical and operational resource and role model to staff.
• Creates a work environment that attracts, retains and engages the highest quality staff. Addresses proactively, the issues affecting work environment. Assists in the recruitment and selection of high quality staff.
• Develops staff through coaching and mentoring. Collaborates with staff development specialist and/or Clinical Educator to coordinate facilitate in-services, conferences, and other professional development opportunities for staff, and ensure orientation of new staff.
• Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process
• Assist director in monitoring productivity, budgeting, patient charges and variance reporting. Collaborates with Director to prepare budget, monitor monthly variances, and takes action to correct and/or make recommendations for budget adjustments based on analyzed data and change in practice or trends.
• Serves as leader and guide to manage complex projects within department and organization.
• Facilitates timely communication within department, between departments, and up/down the Lurie Children's leadership structure and with staff. Remains aware of changes occurring within the organization and acts as a communication link between staff and Lurie Children's Senior Leadership.
• Pursues professional development opportunities and networks to enhance own professional knowledge and development.
• Demonstrates knowledge of pertinent aspects and competency with protocols related to the use of chemical disinfection, high level disinfection, and sterilization if required as part of the responsibilities of the role.

Knowledge, Skills & Abilities:

• Graduate of an accredited baccalaureate program in nursing required. Master's degree in nursing, business, healthcare administration or another related field preferred.
• RN licensure in the state of Illinois.
• Possesses a broad knowledge of issues, trends, practices, and systems related to pediatric health care delivery acquired through a minimum of 3 years of clinical, critical care experience, with a minimum of 1-year pediatric, clinical care.
• Experience working in partnership with health care professionals in leadership roles.
• ANCC recognized certification relevant to area of responsibility required within 12 months of hire.
• Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.
• Demonstrated ability to provide leadership in a collaborative and facilitative style.
• Basic Life Support Certification and PALS certification required.
  

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org