Lab Assistant Generalist

Responsible for specimen handling, processing, and facilitating the workflow in and out of the laboratory. Performs various clerical and preprocessing duties and interacts with others using a variety of communication tools. Accurately performs pre-analytical phase/processing of specimen preparation ensuring delivery of those specimens to the appropriate laboratory section. Must handle biohazardous and infectious material while following proper safety precautions. Works cooperatively with all hospital and laboratory staff, and external clients through verbal and written communications to resolve problems, exchange information, receive instructions, establish protocols, and process information concerning patient specimens. Also responsible for assisting client services and technical associates in resolving specimen quality and integrity concerns.

Responsibilities:

• Is responsible for demonstrating workflow and procedural knowledge with management, co-workers, new employees, inspectors, and visitors
• Is accountable to and receives direction from the management team, which may consist of the administrator, coordinator, manager, supervisor, or lead medical technologist
• Completes all learning assignments on time. Attends and participates in classes, meetings, committees, and other continuing education as appropriate to maintain and enhance professional job knowledge and job skills.
• Verifies that correct specimen and labeling requirements are met for test orders.
• Correctly and accurately registers and labels tubes as appropriate
• Centrifuges and aliquots specimens according to department policy
• Sorts, stores, delivers laboratory specimens by department and specimen requirements, as appropriate
• Works with medical technologists and client services to resolve specimen problems
• Reaches out to providers to clarify orders or other specimen related questions
• Answers telephones in a courteous manner and provides assistance as needed.
• Ensure excellent customer service
• Other duties as assigned

Patient Safety:

• Follows established hospital and departmental precautions and procedures in the performance of all job duties to ensure a safe work environment for patients and others to include as appropriate
• Demonstrates appropriate hand hygiene
• Demonstrates use of two patient identifiers
• Demonstrates effective communication "hands off" between providers, shifts, departments, etc.
• Demonstrates use of proper precautions including use of appropriate personal protective equipment

About Brigham & Women's Faulkner Hospital

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

• Minimum of high school diploma, or equivalent required
• Associates degree in a science preferred
• Internship or equivalent
• 3-5 years in a hospital Laboratory preferred.

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.