Customer Service Representative Patient Financial Services/Full-Time

POSITION SUMMARY: Principal responsibilities are responding to all incoming inquiries in a positive manner in all situations, and recovery of self-pay balances due. Communicates with patients and outside agencies regarding payment issues. Establishes payment arrangements within St Vincent Hospital guidelines, refers to Financial Counseling as appropriate, and recommends write-offs according to St. Vincent Hospital policies. Responsible for research and follow up activities on all walk-in inquiries, written correspondence and telephone inquiries received by the Customer Service Department.

MINIMUM QUALIFICATIONS:

EDUCATION: High school graduate or equivalent.

CERTIFICATION/LICENSES:

SKILLS: Ability to read, write, and communicate verbally in English. Must be able to communicate with patients, payers, outside agencies, co-workers and the general public through telephone and written communication. Must demonstrate ability to effectively problem solve and make independent decisions.Computer skills, and working knowledge of office equipment.

EXPERIENCE: Minimum of 1-year prior work experience in professional services or other health care environment preferred. Experience in cash receipts and cash reconciliation preferred.

NATURE OF SUPERVISION:

-Responsible to: Manager of Patient Accounts, Director of Patient Financial Services.

ENVIRONMENT:

- Bloodborne pathogen A

Works in a clean, well lighted, ventilated, smoke free environment.

PHYSICAL REQUIREMENTS: Subject to stressful situations. Must be flexible in work schedule. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.