Patient Coordinator

Concentric Methods is seeking a Patient Coordinator to join our team in Bethesda, MD in support of the NIH.

The Patient Coordinator will independently provide support services to satisfy the overall operational objectives of the Clinical Center (CC). The primary objective is to provide services and deliverables through the performance of support services.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Employee may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Essential Functions and Responsibilities

- Provide telephone support and related services to all current OPR customers

- Provide volunteers with protocol information via phone, fax or email

- Conduct protocol searches using the OPR database to match prospective volunteers with protocols per protocol referral guidelines

- Conduct preliminary screening for protocols

- Refer prospective volunteers per OPR guidelines to the appropriate Institute contact person

- Perform all after call work-wrap up activities eg, fax and/or secure email referral information to the Institute contact person

- Respond to email inquiries with the aid of standard email responses

- Using RVS interface under admin to compare referrals of patient records and proceed with claiming denying credit associated with the Clinical Center Clinical Research Volunteer Program CRVP Contact Center duties:

- Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria

- Check compensation record for callers and follow up on payment related issues

- Perform daily filing of volunteer payment forms

- Contact volunteers regarding payments with incorrect information or missing information

- Contact volunteers for overdue payments and explain process of returning payment

- Monitor and input data into the day-to-day information spreadsheet

- Perform a variety of typing to include, but not limited to, letters, memorandums, and any other assigned material, reports, schedules, agendas, manuscripts, abstracts, protocols, obtain clearances as needed.

- Proofread and spell check all documents drafts and final form prior to submitting them for review; maintain a daily back-up copy on the appropriate media of all typed documents