Customer Care Advocate I or II

Position: Customer Care Advocate I or II

Reports To: Manager, II, Customer Care

Location: Chambersburg, PA

SUMMARY

Performs the full range of customer service duties from call reception, through order entry to account management, in a manner that stimulates sales and ensures customer satisfaction.

Essential Duties and Responsibilities for Customer Care Advocate I

• Order management to include:

  • Record, edit and enter all new orders, return requests and credit requests

  • Correspond with customer to include order acknowledgement, changes, status and expedites

  • Customer quotes including pricing and availability (delivery)

  • Enter return goods authorizations (RGA's)

• Performs other duties as assigned

Essential Duties and Responsibilities for Customer Care Advocate II

• Order management to include:

  • Record, edit and enter all new orders

  • Correspond with customer to include order acknowledgement, changes, status and expedites

  • Customer quotes including pricing and availability (delivery)

  • Enter return goods authorizations (RGA's)

  • Proactive outgoing customer touches (i.e. upselling)

  • Proactive follow up on order status and on-time-delivery

  • Reporting on order management as required or requested.

• Maintain the customer relationship and sales data including:

  • Pricing changes

  • Demographic changes (i.e., address)

  • Product changes

• Maintain appropriate documentation and follow procedures as specified by supervisor/ manager, and company policy.

• Resolve customer disputes and report any major customer dissatisfaction immediately

• Performs other duties as assigned

Critical Competencies

• Familiar with policies, operating procedures, capabilities and timelines of departments and distribution centers, prefer

• Familiar with TB Woods products, preferably

Education and Experience Requirements

• High School Diploma or GED required

• Some college is desired

• 1 to 3 years of account management and/or customer service experience required depending on position

• Bi-lingual in English and Spanish is desired

Physical Demand and Work Environment:

Work environment includes occasional exposure to noise levels at or above 85 decibels and dust particles. The incumbent may spend time occasionally in the direct production environment. Appropriate Personal Protective Equipment (PPE) will be required to be worn during times on the production floor.

Physical requirements include sitting for long periods of time, and occasional walking, climbing, or moving around working equipment. The employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-AB1 #LI-Hybrid

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.