Services Manager

Requisition Number: 98136

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Management of employees to ensure Managed Services expectations are met for Insight's internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions. Responsible for building and maintaining positive relationships within Insight and its partners and clients. Teammate will follow all Insight policies and procedures. Each person is accountable for meeting or exceeding individual and / or departmental metrics.

Key Responsibilities

• Plan, manage, and coordinate personnel and operations processes.
• Report on metric and SLA adherence to all levels of the organization.
• Communicate business activities for sound decision-making.
• Continuously evaluate processes, procedures, and systems for optimization.
• Maintain open communication with other departments.
• Represent Insight in a professional manner to customers and associates.
• Issue regular reports and some travel required.
• Perform other duties as assigned.

What you'll need to succeed

• Bachelor's degree from a four-year college or university.
• 3+ years of related operations experience or equivalent.
• Experience in supervising teammates.
• Ability to lead and provide assistance and advice.
• Knowledge of SAP for resource management, time reporting, and expense reporting.
• Strong verbal, interpersonal, and analytical skills.
• Ability to multitask and manage priorities effectively.
• Excellent time management and teamwork skills.
• Strong computer skills.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Hanover Park||Illinois (US-IL)||United States (US)||Distribution Center|| None||US - Hanover Park, IL||