ITSM Intern

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ingersoll Rand's Early Talent Experiences

Early talent career programs are critical to Ingersoll Rand's overall talent strategy. Through these programs, you'll get
hands-on exposure to our business. That means real projects and real work that will challenge you and grow your skills,
alongside mentors who want to see you succeed in your education and your career. In addition to challenging work you will receive targeted intentional development that will position you for a robust career path.

Position Summary

The ITSM Business Analyst internship is an opportunity that introduces aspiring IT Service Management and Service Delivery professionals to the day-to-day operations of IT Service and Support teams within Ingersoll Rand. Interns are primarily exposed to frontline duties pertaining to Service Desk and desktop support functions, incident management, service management analysis and reporting, request management, and change management. The internship is a fantastic opportunity to learn firsthand IT Service Management is implemented, managed and enhanced across the business and across the tech sector in general.
Working alongside mentors, interns perform ticket processing, analysis, and fulfillment and remediation tasks. Interns also work with ITSM and delivery team members to understand service designs, best practices, and support ticket obligations. To be effective, interns must have a general understanding of IT support principles and concepts, as well as solid practical hands-on experience with computers.

Essential Job Duties

? Follow and execute directives issued by ITSM and Delivery teams
? Support day-to-day activities performed by the ITSM and Delivery teams
? Attain proven proficiency with ServiceNow
? Learn to manage tools and solutions implemented throughout the organization
? Create and monitor dashboards and service metrics
? Provide support on incidents, requests, and problem
? Perform analysis and requirements gathering for automation workflow designs
? Perform other duties as assigned

Skills and Experience

? Successful completion of undergraduate coursework (or reputable trade program) in IT.
? Fundamental knowledge of ITSM principles and best practices.
? Introductory knowledge of IT principles
Additional Qualifications

? Proven trustworthiness and history of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively.
? Solid written and verbal communication skills.
? Capable of working with diverse teams.
? Organized and punctual.
? Confident, but humble and willing to learn and take initiative.
? Recommendations from previous instructors and internship sponsors.

Education Requirements

? Working toward completion of undergraduate degree in computer science, engineering or related technical field preferred.

Experience Requirements

? Undergraduate hands-on and general knowledge coursework in information technology.

Certification Requirements

? None expected, but certifications pertaining to IT support, ITIL, etc. are a plus.

Starting pay is $23 - $26 per hour but may be adjusted base on qualifications and experiences.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.