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Operations Analyst

Argonaut Management Services, Inc
life insurance, vision insurance, parental leave, paid time off, 401(k), profit sharing, remote work
United States, Texas, San Antonio
Oct 07, 2024
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. Our flexible workplace is continuously evolving to ensure all employees feel: Comfortable bringing their whole selves to work. Confident that they will be treated respectfully. Recognized for their performance and provided with equal opportunities to succeed. At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us. We are seeking an Operations Analyst to join Argo's Programs Team. This position will work with internal and external partners to support both risk-bearing Programs, as well as Alternative Risk Solutions (our Fronting business). Argo is one of the market leaders in Programs and Fronting with longstanding experience and market-leading capabilities. This role requires a combination of people skills, product management, risk and underwriting mindset, and someone with entrepreneurialism looking to join a dynamic, growing, high-talent team. The business allows exposure into a variety of customer, products, and business segments - and requires versatility to work with a wide range of clients in diverse contexts. The position will be based out of San Antonio, TX with the expectation to come into the office on designated days. Consideration will also be given to candidates based in Chicago, IL or New York, NY. The primary duties and responsibilities of the role are: Support the full lifecycle of program operations including sourcing, diligence, onboarding, and ongoing management of programs. Collaborate with internal teams (products, regulatory, legal, reinsurance, underwriting, actuarial, technology) to streamline program management and deliver solutions that elevate Argo's offerings. Support ongoing regulatory compliance and State Department of Insurance management, working closely with our Products team (e.g., monitoring and executing regulatory compliance bulletins), e.g., review ISO and AAIS circulars for updates specific to active programs; review and evaluate all Workers' Compensation Bureau requests and policy criticisms to ensure timely response and/or fine resolution. Oversee data management and the integration of external partners into Argo systems. Conduct underwriting file reviews and participate in strategic program audits. Generate regular reports with analytics and insights, supporting both internal and external partners. Manage and maintain the Program Management Checklist, ensuring smooth operations from end-to-end Core qualifications and requirements for this position include: College degree with at least 3 years of Commercial Insurance industry experience and/or an equivalent combination of education and experience Quick learner with the ability to identify creative solutions to increase efficiency and solve problems for the business unit Flexible and adaptable to changing direction, adjusting priorities on multiple tasks while maintaining clear communication with Commercial Programs leadership. Must display a professional demeanor and excellent customer service skills. Detail-oriented with initiative and ability to work in time sensitive service focused environment. Effective verbal and written communication skills Quantitative skills to support analytics and drive portfolio insight Strong PC skills, specifically Word, Excel, PowerPoint and Outlook Familiarity with or strong interest in learning SQL preferred Accounting coursework or experience preferred Finance coursework or experience preferred Basic understanding of data management preferred *PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.* If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes. Argo Group International Holdings, Ltd. is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The company is a wholly owned subsidiary of Brookfield Reinsurance Ltd. Argo and its insurance subsidiaries are rated A-' by Standard and Poor's. Argo's insurance subsidiaries are rated A-' by A.M. Best. More information about Argo is available at www.argogroup.com. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Our Benefits Developing our employees professionally and personally strengthens our organization. Argo Group offers an attractive Total Rewards package that includes: A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing. Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, and holiday hours. Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits. Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development -Trainingmagazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs. An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development. Active community outreach and volunteer programs. A generous Employee Referral program that results in approximately 25% of all new hires annually.