Insurance Coordinator

• Perform daily audit of all patient health records to ensure financial accuracy and the presence of complete treatment documentation; initiate process of necessary corrections and communicate errors to the appropriate student, faculty, or staff member; request additional information and/or documentation as needed.
• Prepare and generate insurance claims for hard copy submission or batch electronic claims for electronic submission.
• Respond to requests from insurance companies for additional information and/or required documentation for pending claims; work with appropriate personnel to facilitate resolution.
• Post and allocate insurance payments timely and accurately based on explanation of benefits.
• Initiate refund requests to insurance companies due to incorrect processing of claims. Accurately process all financial recoups in a timely manner with thorough documentation.
• Generate and review accounts receivables reports; analyze information to determine appropriate financial write offs and adjustments, validity of insurance denial reasons, and patient financial responsibility; determine collectable balances and resolve appropriately; identify, audit, and refer delinquent accounts for collections.
• Review documentation and claims for accuracy in order to facilitate timely reimbursement of claims to include but not limited to private and government insurance programs, patient contracts, and special grant projects.
• Communicate insurance and policy requirement and regulations, reference materials and CDT updates to appropriate personnel; collaborate with internal and external clinics to establish constructive methods and procedures.
• Assist and provide guidance to students, residents, faculty, and staff regarding efficient and compliant CDT coding.
• Support processing needs of special grant programs and special discounts offered annually during mock boards.
• Perform all other duties as assigned by the Patient Financial Services Manager.

• Advanced private dental/medical insurance billing or general accounting policies and procedures.
• Basic accounting/billing procedures.
• Intermediate level dental terminology and treatment planning.
• Electronic health records software.
• Basic knowledge of Microsoft Word, Excel and Outlook.

• Minimum of two years insurance billing in a high-volume dental setting.

• High school diploma or equivalent.

• Position is 7.5 hours per day, five days per week, Monday through Friday.

• Manage multiple job priorities and tasks efficiently, effectively and accurately while demonstrating close attention to detail.
• Communicate professionally and courteously with faculty, residents, students, patients and staff.
• Maintain confidentiality of materials and information.
• Research and/or resolve financial conflicts with insurance companies and patient accounts.
• Support and contribute to a positive and productive team environment.

• Basic knowledge processing public dental insurance claims.
• Knowledge of medical terminology.

• Vocational or other training in the dental field highly desirable.

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

• Work performed is primarily general office/administrative with frequent use of computer keyboard, mouse, and telephone; requires sitting majority of the working day.
• Occasional reaching, bending, standing and walking.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.