MANAGER, OSP PROCESS

Company Overview:

We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, we make it faster.

Learn more at Lumos | High-Speed Fiber Internet Provider (lumosfiber.com).

The Position:

The OSP Process Manager will support the Vice President Planning and Program Management. This position will require a combination of management, OSP Engineering and Construction technical and operational aptitude, customer service and business skills. The successful candidate will have program management job experience, as well as an understanding of strategic planning, project management, process governance, and knowledge of OSP construction and engineering operations.

Duties & Responsibilities:

• Ensure processes are implemented based on strategic guidance.
• Ability to lead cross functional teams in the analysis, creation, and implementation of OSP process documentation, implementation and improvements.
• Maintain communication with various departments to improve organizational dynamics.
• Monitor and evaluate the success of strategies over time.
• Ensure quality assurance for new processes.
• Create progress and feedback reports for senior executives.
• Identify and champion the selection of process improvement activities.
• Serve as liaison between all OSP departments and other functional groups.
• Deliver training for new processes.
• Create and maintain documentation library of operational guidelines and process cha

Qualifications:

• Education:




• Bachelor's degree required
• Lean Six Sigma Black Belt Certificate preferred




• Experience:




• Minimum of 10 years' experience in project/process management with a desire to have OSP Engineering and Construction experience within the telecommunications industry.
• Database experience with Site Tracker, Salesforce, GIS, Smartsheet, and MS Office knowledge.
• Knowledge and experience with telecommunications network technologies, protocols, and operations.

• Key Competencies:




• Knowledge and experience in working within a high degree of change environment.
• Strong oral and written communication skills, including presentation skills.
• Ability to build relationships internally and externally.
• Self-starter and ability to work alone.
• A track record of getting positive results.
• Strong organizational skills.
• Experience in driving improvement initiatives & delivering business benefits.

Lumos Extras:

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Lumos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• Georgia, USA
• North Carolina, USA
• South Carolina, USA
• Virginia, USA
• Virtual