Position: Collections Specialist
Location: Columbus, OH
Brand: Corporate
Segment: Finance At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward. For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs. Essential Duties And Responsibilities:
- Manage assigned portfolio of clients by telephone and email reaching ~35 or more clients per day, utilizing third party system to document effort to secure payment on receivables. (currently Billtrust, WEBUI, Smartsheet)
- Timely response to incoming customer emails and requests
- Achieve monthly agreed cash collection targets/overdue debt targets
- Process Credit Card Payments
- Note disputed items in system with enough information to drive resolution, follow dispute to monitor the aging and timely response to customer
- Inquire about unapplied cash or unused credits when interacting with a customer
- Work closely with internal contacts to help collection efforts or resolve customer issues
- Alert management on uncollectible accounts or potential fraudulent accounts, including proactively manage clients in bankruptcy/administration to minimize write-offs
- Follow the dunning process up to and including suspension, disconnection, and 3rd Party Collection
- Participate in continuous improvement projects to drive efficiency and enhance customer experiences
- Apply a customer first attitude but fair approach to collections
Required Experience/Qualifications:
- 3+ years of B2B Collections experience
- Excel Experience required
- Knowledge of billing procedures & collection techniques
- Problem-solving skills
- Excellent Analytical Skills
- Excellent customer service and communication skills
- Knowledge and ability to use Microsoft Office applications
- Dependable and highly motivated individual
- Good organizational skills and attention to detail
- Ability to work independently and with a team
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company. Perks of Working with OTC Industrial Technologies: As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
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Ohio Transmission Corporation
life insurance, paid time off, tuition assistance, 401(k)
Sep 13, 2024