Service Trainer and Technician

Service Trainer and Technician |


The Shyft Group (TSG) |


Plymouth, MI

Regular Employee | Hourly Non-Exempt

Who we are

At The Shyft Group, we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc EV Solutions, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do

As the Service Trainer and Technician for Blue Arc (a Shyft Brand) based at our R&D facility in Plymouth, MI, you will enjoy developing training materials, delivering hands-on service training, and providing technical support for electric vehicle (EV) field issue resolution.

You will also be involved with training field service technicians, troubleshooting, testing, and repairing mechanical and electrical vehicle components. In addition, you will be accountable for ensuring timely warranty work, retrofits, and preventive maintenance for customer vehicles across North America.

It's worth mentioning that this role offers the chance to work with advanced EV technology, create impactful training programs, and contribute to exceptional vehicle performance and customer service.

You will also:

• Develop field service training materials, including presentations and hands-on training aids
• Conduct service training for Shyft Group and 3rd party technicians at various locations
• Provide field support for customer vehicles, troubleshooting, and repairing mechanical and electrical issues
• Perform data collection using CAN interfaces, dataloggers, and instrumentation systems
• Conduct routine equipment servicing, inspections, and troubleshooting of failures
• Install, test, and maintain equipment, ensuring preventive maintenance is conducted
• Collaborate with cross-functional teams to resolve issues and meet customer objectives
• Complete required forms and documentation to maintain service records
• Travel approximately 50-75%, with a mix of local (Southeast Michigan) and national locations

Expand your knowledge of The Shyft Group and Blue Arc by exploring the Learn More section below.

Qualifications

• High School Diploma or GED
• Proficient in diagnostics, wiring and mechanical troubleshooting
• A reputation for being attentive to detail, safety-oriented, and committed to high standards
• Expertise in utilizing hand and power tools
• Valid driver's license, ability to obtain a passport, and pass a DOT physical
• Willingness to work in various weather conditions, including outdoor environments
• Excellent communication, organizational, and problem-solving skills
• Ability to travel 50-75% (mix of Southeast Michigan and nationwide)

What Makes You Stand Out

• Associate, Bachelor's, or a technical degree
• Experience with CAN interfaces and CANalyzer, BUSMASTER, ATI VISION, or similar software
• Knowledge of datalogging and data collection for vehicle testing or troubleshooting
• Experience with the manufacturing and construction of Walk-In Vans, Truck Bodies, and Van Upfit vehicles
• Expertise working as a Field Service Technician

Learn More

The content below is exclusively available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/753?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Blue Arc

Blue Arc Launch Video (YouTube)

Blue Arc Receives 2023 Green Car Product of Excellence Award

Class 5 EV Crew Cab Announcement (Video)

Power Cube for EVs (Video)

Ride and Drive - Recap Video

Follow Blue Arc on LinkedIn, Facebook, Instagram, X, and YouTube

Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.