Technology Analyst III

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It's a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too.

Foley & Lardner LLP's Boston office is currently seeking an experienced Technology Analyst III to join our team. The right candidate will act as an interface to the staff and attorneys to effect real time technology problem analysis and resolutions. The Analyst will perform local network and telephone support. This individual will also provide excellent customer service and support by answering questions, providing instructions, and resolving concerns. They will deliver excellent technical support to end users with a high degree of customer satisfaction and timeliness and use their advanced troubleshooting skills to resolve complex technology problems.

Troubleshoot network connectivity, hardware, and software issues
• Perform routine maintenance and repair of PCs, printers, and peripherals
• Install software, hardware, and peripherals
• Use imaging technology for desktop upgrades
• Update service records and end user tickets
• Document solutions to the technology knowledge base
• Move, add, and make changes to equipment
• Administer telephone and voicemail to include moves, adds, and changes
• Perform basic file server administration including managing the local backup process
• Rack network servers and UPS as required
• Set up audio visual equipment including video conference and projector equipment
• Interface with 3rd party service providers and other departments, as required
• Assist users with remote connectivity and PDA's

This position will take a lead role among the Technology Analysts and will:

• Act as a change agent and catalyst of enthusiasm to create positive energy in co-workers and peers
• Train, mentor and assist Technology Analysts
• Lead major projects, provide project status reports, manage project timelines, and deliver on-time project implementation
• Act as an escalation resource in the absence of the manager or supervisor
• Maintain a high level of professional conduct
• Take initiative to increase technical knowledge and obtain applicable certifications
• Have advanced technical skills

• High School Diploma/GED required; Associate's or Bachelor's Degree in Information Technology or related field preferred
• Minimum of four (4) years of technology support experience required
• Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, or Microsoft Desktop Support Technician preferred
• Good problem-solving skills, ability to assess problems and identify potential resolutions required
• Superior written and verbal business communication skills required