Director, Relationship Manager- Luminare Health

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Key Accountabilities

• Partners with Executive Director, HCSC Vertical Lead to guide, lead and direct team of 6-10 exclusively dedicated Client Managers and Client Coordinators focused on supporting the ongoing business and operational needs Luminare Health and HCSC major and large clients (<10,000 lives each). Total of over 30 clients and growing. Responsible for day-to-day support of client management team and their assigned major and large clients, including:
• Leadership level personal contact with clients, and brokers - phone calls, meetings, visits, etc.
• Assistance with problem solving and issue resolution
• Participation in various presentations including monthly/quarterly performance results, initiative updates, renewals, and action plans
• Partnering with HCSC to recommend appropriate upsales
• Oversight of completion and execution of Client Action Plans as appropriate
• Providing leadership, support, and consultation in the development, implementation and successful execution of project plans and strategies that improve retention, client satisfaction, expense management and profitable growth of the client
• Ensures all client management communication with client, Luminare Health and HCSC leadership/departments, and vendors regarding new products, strategic initiatives is aligned, appropriate and accurate
• Ensure the client management team provides high level of customer service to all internal and external constituents by working proactively across departments to meet client deliverables as well as providing timely and equitable issue resolution
• Responsible for collaborating with HCSC for Luminare Health revenue growth, identifying critical business opportunities, to be a referral source for more profitable business solutions, and building strong consultative selling initiatives and competencies. This includes initiatives designed to promote co-sell and cross-selling with HCSC and key client. Participation in growth opportunities, such as finalist meetings (in person or virtual) is required.
• Other duties as needed/assigned.

Required Job Qualifications

• Bachelor degree
• 7+ years of insurance industry experience
• 5+ years Client Management or related experience
• Possess keen understanding of Health Benefits business strategy
• Project Management: prioritizes process, establishes and meet deadlines, leads diverse group of individuals to meet time critical deadlines and complete tasks
• Communication Skills: demonstrates effectiveness in both written and verbal communication skills, and is able to effectively persuade, shares information in concise manner
• Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably
• High degree of accuracy, timeliness, and attention to detail
• Cross Functional Team Building: successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team
• Self-motivated: makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion
• Decisive, resourceful, reliable, and creative working style
• PC literacy/Microsoft office

Preferred Job Qualifications:

• 2+ years of team leadership experience
• Consultative selling skills

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days' of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.

The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.

Min to Max Range: