Director/ Senior Director, Technical Program Management, Business Systems - Data Cloud and Marketing Automation

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology, Marketing & Products organizations. TPMs are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.

The Director/ Senior Director of Technical Program Management for Business Systems - Data Cloud and Marketing Automation you will be driving a program for the planning and execution of our next-generation customer data models, marketing lead flows and AI-based segmentation solutions. This role will work cross-functionally to ensure the delivery of world-class data products that align with business objectives of both our Marketing Decision Science team and our Marketing organization. This is a high visibility role working on an objective critical to our CMO and Product leadership. This role calls for great executive presence and experience talking with large sets of stakeholders including at the C suite level.

About You

• Love to wear multiple hats.

• Builds the relationships to make things happen.

• Highly functional in an energizing environment.

• Comfortable bending between the tactical and strategic.

• Outstanding executive presence and communications professional.

• A service-oriented-minded person who "Thinks Customer."

• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact

• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.

• Drive teams through the Software engineering experience using Agile and analytical and technical skills.

• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Marketing, Scrum Leads, UX, CX,).

• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.

• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

• Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a catalyst within the organization, someone who can help advance our Technology, Marketing & Products org strategy globally and drive others in the organization to change.

• Create clarity from chaos.

Requirements

• 10 + (Director) /15+ (Sr. Director) years (Sr. Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company.

• 7+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.

• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.

• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

• Ability to establish credibility and rapport with senior executives and team members.

• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.

• Experience with Portfolio Management.

• Ability to master technical subjects and technologies relevant to the program.

• Strong organizational, project management, analysis, and communication skills.

• Bachelor's degree or equivalent work experience.

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