Customer Engagement Specialist - Contract Accounts

Position Description:


Ryerson has an opportunity for a Customer Engagement Specialist contract accounts position. As a Customer Engagement Specialist, you are responsible for driving sales growth and profitability with key contract accounts by exceeding the expectations of our customers with speed, responsiveness, accuracy and knowledge-based value creation.

The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Role and responsibilities:
* Daily interaction with large contract customer base
* Maximizes the opportunity to build relationships with these customers through response to requests for quotation, material needs, technical inquiries, and product solutions with the goal of winning business and maximizing profitability
* Responsible for full cycle of customer orders from creation through delivery, communicating and resolving any deviations from what has been promised
* Establishes and maintains strong relationships with internal and external partners, including but not limited to account managers, credit center, inventory managers and an extensive vendor network
* Understands the goals and concepts of the business to achieve sales and profitability targets
* Drive new sales growth through outcalls to unsold and undersold accounts
* Participates in special projects and performs other duties as assigned

Position Requirements:


Position Requirements:
* Bachelor's Degree is preferred
*Prior sales or industry experience preferred
* Basic math skills including conversions, Algebra and Geometry; mechanical aptitude
* Proficiency within Microsoft applications (Outlook, Excel, Word) required
* Experience with SAP operating platforms
*Ability to multi-task and prioritize in a rapidly changing environment