OPERATIONAL EXCELLENCE MANAGER

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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

Department Overview

UCOP Operations is responsible for the day-to-day operations of the Office of the President. This includes management of the OP Budget, Human Resources, Building Services, and Procurement and the Business Resource Center (BRC). We serve as a one-stop service center for all OP clients with the goal of ensuring that the Office of the President models best practices in the areas of customer service, accountability and resource management.

Position Summary

Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders. Uses advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design and effectiveness issues. Regularly works on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. (Please note this posting is for 2 (two) positions. This position is approved for a hybrid work arrangement. The selected hire must reside in California and will be required to report to work in Oakland, CA. Remote candidates willing to relocate to California may be considered.

Key Responsibilities

30% Process Improvement and Operational Excellence Training and Capacity Building Develop and deliver Process Improvement training programs for UCOP staff (White Belt and Yellow Belt training). Support Green Belt/Black Belt scholarship programs, including selection and support of candidates. Create and maintain OE resources, including online materials and quarterly newsletters Contribute to the development of an OE Dashboard to track and report on training completion and certification rates. Continuously improve training materials and delivery methods based on feedback and best practices.

30% Project Coaching, Consulting, and Management Lead cross-functional teams to solve complex organizational issues. Lead and facilitate process improvement projects across UCOP departments, applying Lean Six Sigma, Agile, Change Management and other methodologies. Develop project charters, timelines, and resource plans for high-impact improvement opportunities. Monitor project progress and report outcomes to leadership Support the implementation of Artificial Intelligence (AI) technologies in process improvement efforts which may include RPA and GenAI initiatives. Contribute to the Employee Data Integrity project and other strategic initiatives.

10% OE Community Development and Facilitation Support the launch and facilitation of the UCOP OE Community of Practice Organize and monthly topic-based meetings and knowledge-sharing sessions. Support the development of a UC-wide OE Community of Practice. Develop and maintain best practice documentation and resources Foster collaboration between OE practitioners across UCOP and UC campuses.

15% Stakeholder Engagement and Communication Collaborate with department leaders to identify high-impact improvement opportunities. Develop and implement communication strategies to support organizational goals and OE initiatives Contribute to the OE Center of Excellence website development and maintenance. Prepare progress reports and presentations for senior executives. Represent the OE Center at relevant conferences and external engagements.

10% OE Center Strategy and Development Contribute to the strategic planning and growth of the OE Center of Excellence. Identify and implement new tools and technologies to support UCOP's improvement efforts. Develop metrics and reporting mechanisms to demonstrate the value of OE initiatives. Support the alignment of OE efforts with UCOP's strategic goals - Participate in relevant UCOP committee meetings.

5% Mentorship and Team Collaboration Guide and advise process improvement practitioners and other staff on operational improvements. Contribute to the recruitment and onboarding of new team members

Experience
Required Qualifications

Minimum 8 years of experience in process improvement, project management, or related field.

Preferred Qualifications

Minimum 1 year Lean Six Sigma Black Belt certification.

Skills and Abilities
Required Qualifications

Strong applied knowledge of process improvement, project management, and change management principles.

Demonstrates strong analytical, problem-solving, project planning and implementation skills.

Highly skilled in facilitation, consulting and relationship building.

Demonstrated excellent facilitation and training skills.

Possesses strong consulting, relationship building, and strategic thinking skills.

Ability to coach, facilitate and influence people at all levels.

Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.

Ability to focus on priorities, strategies, and vision.

Knowledge of operational efficiency consulting process to effectively lead engagements from inception to conclusion.

Ability to persuade through both logic and appeal to positive motivations.

Preferred Qualifications

Experience working in higher education or public sector organizations.

Education
Required Qualifications

Bachelor's degree in Business Administration, or related field.

Preferred Qualifications

Master's degree preferred

Licenses and Certifications
Required Qualifications

Lean Six Sigma Green Belt certificate

Project Management certification or equivalent experience / training

Preferred Qualifications

Change Management certification or equivalent experience / training

Travel Requirements
Up to 20% travel to campuses and other UC and non-UC location for meetings, conferences, etc.

Job Title
Organizational Consultant 4

Job Code
000562

Salary Grade
Grade 25

Payscale:
$140,000 - $160,000

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

This position is approved for a hybrid work arrangement. The selected hire must reside in California and will be required to report to work in Oakland, CA. Remote candidates willing to relocate to California may be considered.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is October 4, 2024. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

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