IT Professional II
University of Wisconsin Madison | |
$31.25 HOURLY | |
paid time off | |
United States, Wisconsin, Madison | |
21 North Park Street (Show on map) | |
Sep 14, 2024 | |
Job Summary:
This position is in the Service Desk and PC Support Group within the WSLH Office of Information Systems (OIS). WSLH has about 650 desktops, 115 laptops and 240 instrument PCs that are supported by this group. These are primarily Windows based machines. In addition to standard productivity software applications like Microsoft Office and Adobe, this position would also support a wide variety of 3rd party applications such as Epic Beaker and Cisco Endpoint Protection. The position also provides support for the various instrument software and their connections. This position also performs user authorization/deactivation, mobile device support, onsite and virtual meeting, and other similar duties. This position is responsible for the setup, management and troubleshooting of workstations including hardware and software and will be required to work with other staff to develop and implement procedures for the installation and deployment of new software and updates to current software. Furthermore, they will perform routine and non-routine troubleshooting for computer problems and consult with customers to understand their business problem and determine the best way to meet their information needs. This position will also be required to travel between multiple buildings to perform this service. This position participates on IT project teams, representing the team when assigned and is responsible for executing project tasks and producing deliverables as outlined in project plans. Responsibilities: Provides multidisciplinary information technology (IT) services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.
Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. Education: Preferred Qualifications: Level II: 1 years of experience minimum, 2 years preferred Work Schedule: Monday through Friday 7:45 am to 4:30 pm. Work Type: Full Time: 100% Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $31.25 HOURLY Additional Information: This vacancy is being announced simultaneously with job number #306046; please note that only one How to Apply: WSLH does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9. Contact: Kelsey Bailey Official Title: IT Professional II(IT081) Department(s): A52-WI STATE LAB OF HYGIENE/INFORMATION TECHNOLOGY Employment Class: University Staff-Ongoing Job Number: 306048-CP The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department. |