Card Services Manager

What The Role Is

The Card Services Manager is responsible for managing, scheduling, training, and developing our

Card Services team including processing functions, vendor relationships and projects. Ensures that all activities are conducted in accordance with established standards and applicable regulations, and that procedures are documented. Assists in the resolution of difficult or sensitive card processing issues.

Develops, and implements efficient workflows to improve sales, support and servicing functions and continually improve the internal delivery and customer experience. Promotes and maintains the organization's, mission, values, and culture. Works to maintain high employee engagement and is a cultural champion.

How You will Make an Impact

• Manages Consumer & Business Credit Card and our Corporate Card program related responsibilities, processes, and support.
• Manages the day to day operations for a credit card portfolio of 50,000+ customers by ensuring our branch and call center staff are provided the highest level of service and leading a department to achieve and exceed daily service levels.
• Manages and executes a 18-24 month roadmap of product improvements and new product initiatives.
• Engages with our vendor partners (TSYS, Fiserv, FIS, Mastercard) to identify and resolve complex processing issues in a timely manner to ensure limited impact to our customers.
• Coordinates with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.
• Partners with product managers within our retail division to drive portfolio growth through acquisition campaigns, promotions, and new product development.
• Monitors monthly reports to identify areas of opportunity as well as ensuring KPI's are in line with our intended goals.
• Responsible for processes, procedures, disclosures, and training plans for the Card Services Department. Conducts periodic reviews of existing procedures to ensure they are current, compliant, and effective.
• Provides daily direction to their team and establishes priorities in times of high volume, when issues arise, and when new products or processes are launched.
• Positively influences others by demonstrating competency in Cadence Bank's vision and strategy to drive departmental engagement and meet the goals of the company.
• Works closely with their manager during system conversions/bank acquisitions to develop a thorough testing plan and execute that testing plan to ensure accuracy and completeness which will create a seamless transition.
• Remains knowledgeable of all federal and state regulations and ensures that the bank's processes are in line with those regulations.
• Conducts departmental business continuity plan reviews and performs updates. Ensures staff is cross trained to perform critical functions in the event of a disaster.

Who You Are

• Minimum 10 years experience managing a card portfolio with a track record of operational excellence.
• Ability to train new associates and provide direction
• Exceptional attention to detail and organizational skills
• Has strong analytical and problem solving skills and is able to work independently to identify areas of improvement and provide recommendations based on findings.
• Ability to work in a fast paced environment meeting deadlines and production goals
• Detail oriented
• Excellent verbal and written communication skills
• Exceptional time management skills
• Ability to handle multiple tasks simultaneously in a competent and professional manner.
• Proficient with Microsoft Office as well as a high technical aptitude to learn new systems and applications
• Advanced knowledge of system applications (TSYS, CAMS, FIS, Bank Mainframe)

Characteristics

• Regular and reliable attendance
• Works cooperatively with others

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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