Manager, Renewals Desk
Imprivata | |
$165,000.00 to $200,000.00 | |
United States, Massachusetts, Waltham | |
Sep 16, 2024 | |
Description
Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun. We are seeking a Manager, Renewals Desk to join our team. This is a hybrid opportunity based out of our Waltham, MA or Austin, TX office. Job Summary The Imprivata Customer Experience department is looking for a Manager of the Renewals Quote Desk to join our team. Our team believes a customer's success is directly tied to the value they derive from our solutions and the positive impact we make on reducing friction in their end user's experience. We like to work hard, exceed our renewal targets but not take ourselves too seriously. Our ideal candidate will have worked in fast-paced technology organizations with rapid growth and has experience managing subscription and maintenance renewals with customers/partners. You will be responsible for leading the team that manages renewal quoting operations and premier Channel renewals. The Manager will support the analysts and work with the renewal reps on contract review, quote pricing, and order processing. Additionally you'll own the renewal process from end-to-end for our highest level of Channel partners. By developing/enhancing business processes, you will ensure the best experience possible for our customers during the renewal process. You should have a proven success with customers and internal stakeholders (e.g., Sales, Finance, Legal, and Customer Success) to ensure that value is realized for the customer and commercial objectives are aligned with the growth of our business. The Manager will identify process gaps, help with solutioning the improvements, and facilitate training as needed. Reporting directly to the VP of Renewals & Success Operations, this person will be joining a team of collaborative and energetic individuals that work closely to achieve our company targets. We are searching for a fun and passionate person that is motivated to help themself and the team succeed in their personal, financial, and career goals. Duties and Responsibilities
Required Qualifications
This position offers a total compensation range of $165,000.00 to $200,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Hybrid #LI-ML1 |