Guest Services Associate

Hotel:

Part-time/ Starting at $15/hr.

Atrium Hospitality is currently recruiting a Guest Services Associate. Grow your career in hospitality with Oklahoma City Residence Inn in Bricktown! It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Associate is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Work Performed:

TheGuest Services Associateis tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests.

• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.

• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.

• Handle credit card transactions and process guest accounts.

• Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.

• Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center.

• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to management.

• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures.

• All other work as required to complete the primary purpose of the position.

Qualifications:

Required Experience:

• Professional customer service experience.

• Use computers and computer systems (including hardware and software) to enter data, or process information

Preferred Education:

• High School diploma or equivalent.

Physical:

• Ability to lift, pull and push up to 50poundsregularly.

• Ability to bend and squat repeatedly.

• Ability to walk and stand for duration of scheduled shift.

Availability:

• Flexible towork dayshifts, early mornings, evenings,nights,weekends, and holidays.

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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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