Senior Product Engineer

Are you a Senior Product Engineer looking to join one of the top companies in the Software and Consumer Electronics industry?

Are you looking to further your career and grow?

Do you have experience in product engineering and RMA management?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our client in Grapevine, TX. Interested?

Here's what you'd do:

• The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service operations while managing communication with customers and project stakeholders.
• Position plays a crucial role in ensuring the smooth handling of product returns, identifying root causes of issues, and implementing practical solutions.
• Oversees the RMA process from initiation through resolution, ensuring adherence to service level agreements (SLAs).
• Analyze returned products to determine the root causes of failures or defects.
• Collaborate with cross-functional teams to implement corrective actions and preventive measures.
• Utilize technical knowledge to diagnose product issues and propose appropriate solutions.
• Conduct failure analysis and provide detailed reports to stakeholders.
• Drive continuous improvement initiatives to enhance product reliability and customer satisfaction.
• Serve as the primary point of contact for customers regarding RMA inquiries and escalations.
• Communicate effectively with internal teams, including customer service, engineering, and manufacturing, to address customer concerns promptly.
• Provide Regular updates to stakeholders on RMA status, trends, and improvement actions.
• Develop and maintain RMA process documentation, including procedures and work instructions.
• Ensure compliance with quality standards and regulatory requirements throughout the RMA lifecycle.
• Collaborate with quality assurance teams to implement corrective actions based on RMA data analysis.
• Generate comprehensive reports on RMA trends, including root cause analysis and corrective actions.
• Document RMA findings and resolutions clearly and concisely.
• Prepare presentations and participate in meetings to discuss RMA performance and improvement strategies.

Here's what you'll get:

Hours: 40 hours/week.

Length: Direct Placement.

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Bachelor's Degree in Electrical Engineering or Mechanical Engineering.
• Minimum of 5 years experience in product engineering and RMA management.
• Minimum of 5 years experience in problem-solving techniques and root cause analysis methodologies.
• Minimum of 5 years experience in customer-facing roles, handling technical inquiries, and managing customer expectations.

• Master's Degree.
• Good communication skills with the ability to convey technical information to both technical and non-technical audiences.
• Knowledge of quality management systems (ISO 9001, Six Sigma) and continuous improvement methodologies.
• The ability to communicate technical information clearly and concisely between all stakeholders.
• Needs excellent written and oral communication skills.
• Good knowledge of Office suite (Excel, Word).
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Able to work cross-functionally with minimal supervision.
• Good analytical and statistical skills.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Needs the flexibility to work overtime for special projects or business support.
• Able to tolerate moderate to high noise levels in a warehouse environment.
• The office and outside environmental conditions in the warehouse are hot in the summer and cold in the winter.
• Individuals may need to walk extensively while working and walking the facilities to reach over-shoulder heights, bend or stoop below the waist, and perform repetitive wrist, hand, or finger movement.
• Needs the physical ability to lift 25 pounds.