Administrative Clerk, PRN

Will be able to understand general operation of functional unit, to include knowledge of staff and program responsibilities. Coordinate tasks and establish priorities in response to work flow of the office or work unit. Perform basic clerical tasks by using a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.).

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience

Six months related experience and/or training, or equivalent combination of
education and experience. (required)

Required Skills/Knowledge
Ability to operate telephone, photocopier, fax machines, and PC workstation.
Required proficiency in basic word processing, spreadsheet and
database programs.

Functional Accountabilities
Communications

• Communicate routine and general information to staff, customers and/or public about standard services, processes, and procedures using

• prescribed, established guidelines or "frequently asked questions".

• Screen and direct clients/visitors to appropriate source.

• Secure confidential information and handle appropriately.

• Gather readily available information from office records to draft e-mails, memos and other documents.

• Proofread documents for grammar, spelling, punctuation, and basic formatting.

• Provide answers to requests for general information in written format.

Office Technology

• Use a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information.

• Operate and perform tasks to maintain equipment with a general understanding of its capabilities.

• Use established filing and data systems, functions, and/or procedures.

• Review data and information for completeness and accuracy using standard guidelines.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Support

• Coordinate tasks and establish priorities in response to work flow of the office or work unit.

• Identify and recognize problems that have established precedents and limited impact.

• Refer non-standard questions and problems to higher levels.

• Understand general operation of functional unit, to include knowledge of staff and program responsibilities.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance