Customer Account Specialist

Ampcus, Inc
United States, Virginia, Richmond
1806 Summit Avenue (Show on map)
Sep 16, 2024
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Account Specialist Location(s): Richmond, VA Top 3 Required Skills: 1) Must have customer-facing experience (in person or phone): 2 years or more 2) Must have strong computer skills (Microsoft office, video conferencing, etc.) 3) Must be able to multi-task between activities and screens during customer interactions. 4) Experience working with the public where the customer experience is the main focus. Soft skill requirements : Must have STRONG interpersonal communication skills with customers, supervisors, peers. * Nice to Have Skills: Bi-lingual is wonderful, but not required. * High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. Preferred Years of Experience: Minimum 2+ years of experience in a inbound call center environment It would be a plus to also have experience with utilities Education: HS/GED Required Associate degree prefer, not required Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.