Collections Representative

Sun Coast Resources, LLC
United States, Texas, Houston
6405 Cavalcade Street (Show on map)
Sep 16, 2024
TITLE: Collections Representative LOCATION: Houston, TX POSITION REPORTS TO: Collections and Order Entry Manager SCHEDULE: Monday through Friday. 8:30 AM to 5:30 PM with 9/80 option of 7:30am to 5:30pm. Some overtime and weekends may be required. WAGES: Hourly. Commensurate with experience RESPONSIBILITIES Under general supervision, perform the investigation, analysis, and follow-up for the collection of overdue accounts Handle heavy volume of phone calls and email correspondence with customers and company employees Organize, plan, and prioritize responsibilities maximizing accurately and efficiency Maintain current information in customer files documenting correspondence and process Correspond with customers and answer questions regarding their accounts, determine reasons for non-payment, and review credit terms Review daily orders to be held or released based on credit status Negotiate payment of past due invoices or payment schedules based on customers' financial situation Coordinate customer credit changes with the credit department Document customer financial status for further credit analysis Establish and maintain good working relationships with customers and other SCR, LLC departments Other as assigned by manager BASIC REQUIREMENTS Must be local (live within 60 miles) Minimum one year of similar administrative experience in an office environment Exhibit a stable past employment history Strong work ethic and professional demeanor Experience using Microsoft Outlook and Excel Excellent written and verbal communication skills Fast and accurate typing skills Excellent organizational skills and keen attention to detail Strong interpersonal skills with the ability to work well in a team environment Ability to multi-task and prioritize multiple deadlines Strong, positive, can-do attitude Able to work in a fast-paced environment with shifting priorities PREFERRED SAP experience Prior customer service experience 1-3 years business to business commercial collections experience Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.