Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have Sales or Customer Service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our client in Irving, TX. Interested?

Here's what you'd do:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches after-hour calls for service.
• Provide outstanding customer service by receiving calls from customers requiring service or information reference on their accounts.
• Generates service tickets within the service database on customer requests for service.
• Monitors, supports, and troubleshoots alarm systems.
• Acknowledges alarm received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• After hours only, contacts and dispatches on-call service technicians.
• Generates statistical or investigative reports for management.
• Dispatch appropriate authorities upon receipt of alarm signals.
• Continuously monitor the alarm signal queue.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Promote good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.
• Review and critique recorded conversations to improve customer interaction skills.

Here's what you'll get:

Pay: $18/hr.

Hours: 40 hours/week (3^rd Shift).

Length: Temp (12 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 1 year of Sales or Customer Service experience.

• Associate Degree.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems.
• Prior security call center experience.
• Be familiar with emergency procedures.
• ACD knowledge.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.